• City & Guilds Group logo
  • Institute of Leadership and Management (ILM)

How to Deliver Results as a Team Leader

Develop essential team leader skills to help you make decisions, solve problems to manage change and implement operational plans.

  • Duration

    3 weeks
  • Weekly study

    3 hours

Learn the best techniques in problem-solving and decision making.

Being able to make the correct decisions to quickly solve problems is a key trait of an effective team leader.

This three-week course will arm you with the key practical skills and knowledge that employers consider essential in a team leader.

You’ll learn different techniques to improve your decision-making so that you can overcome challenges with confidence and efficiently.

You’ll also learn problem-solving skills that can be immediately applied in your role and will help you deliver results.

Understand budgeting and managing change

To ensure that the work of your team isn’t disrupted, you’ll learn how to manage change constructively and how to identify potential obstacles which could prevent you from delivering the desired results.

You’ll also learn how to plan and monitor a budget and how to implement operational plans within your area of responsibility.

You’ll also learn about essential human resource practices and legal requirements that you need to be aware of and follow as a team leader.

Develop your leadership skills with ILM

By the end of this course, you’ll know the best team-leading techniques to achieve your desired results.

You’ll understand how to deliver value for money, how to avoid being biased, and how to use your leadership skills to direct your team to work more efficiently.

On the course, you’ll have the chance to engage with a peer group using social learning. This means that you can take part in discussions to share experiences and to provide and receive feedback from your fellow learners to support your progress.

At the end of this course, you’ll have your skills certified by ILM, the UK’s top leadership and management institute.

Once you complete the full Expert Track, you’ll receive an ILM branded digital credential.

What topics will you cover?

  • Solving problems and making decisions
  • Applying human resources (HR) good practice
  • Managing change
  • Implementing operational plans
  • Budgeting

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Lead a team through uncertainty and change
  • Develop a range of problem solving techniques
  • Improve budget planning and monitoring
  • Explore ways in which you can improve team wellbeing, avoid unconscious bias, and develop inclusive working practices
  • Apply essential HR practices and legal requirements needed as a team leader

Who is the course for?

This course is designed for anyone in a first-line managerial position. You may be about to step into a supervisory position or already in your first role, looking to develop practical skills to apply in the workplace.

Who developed the course?

City & Guilds Group

We support over 4 million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose. 


ILM are passionate about harnessing the power of leadership to transform people and businesses for the better.

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn