Certificate of Achievement
has completed the following course:
Global Communication Mastery: Intentional Listening for Inclusive Workplaces
Master active listening in this 2-week Starweaver course led by Dr. Eric Zackrison. Go beyond hearing build emotional intelligence, cultural sensitivity, and conflict resolution skills. Learn to engage with intention, navigate tough conversations, and enhance professional relationships through reflective techniques and a personalized action plan. Boost trust, empathy, and team dynamics in today’s diverse workplace.
2 weeks, 2 hours per week
Paul Siegel
Starweaver
Transcript
Learning outcomes
- Apply active listening techniques to enhance communication and collaboration.
- Demonstrate empathy and emotional intelligence in professional interactions.
- Use reflective listening to resolve conflicts effectively.
- Interpret and leverage non-verbal communication cues to strengthen relationships.
- Adapt active listening strategies to diverse cultural and team dynamics.
Syllabus
What you will cover?
- Introduction
- Foundations of Active Listening
- Active Listening in Conflict and Cross-Cultural Contexts
- Active Listening Practical Applications
- Conclusion
Issued on 28th September 2026
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.
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