Certificate of Achievement
has completed the following course:
UX Design Strategy and Application: Customer Profiling and Design Sprints
This course equipped learners with skills to evaluate research and data to inform customer profiles, identify different personas and gain a deep understanding of how users interact with a product. They examined elements of organisational culture and learnt to use visual tools such as culture maps.
This course is endorsed by Coventry University. It represents proof of learning. This course does not carry any academic credit or contribute towards a qualification.
4 weeks, 4 hours per week
Ian Howell
Managing Director
FutureLearn
Transcript
Learning outcomes
- Define moments of users and moments of customers
- Evaluate data and research to inform customer profiles and personas
- Identify different types of personas
- Articulate lean and agile approaches
- Identify key elements of a design sprint
Syllabus
- Customer profiling
- Personas
- Lean and agile approaches
- Design sprints
Endorsed by
Issued on 22nd June 2023
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.
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