Certificate of Achievement
has completed the following course:
Hospital Operations: Improving Patient Experience
This online course analysed the operational issues hospitals encounter and how learners can address them. Strategies and solutions to improve patient experience and manage the patient journey as a whole were explored.
2 weeks, 3 hours per week
John Rasa
Lead Educator, Deakin University School of Medicine
Deakin University
Transcript
Learning outcomes
- Describe the challenges facing hospitals operating in a variety of local and global contexts.
- Identify some of the key theories, models and frameworks being used to identify these challenges.
- Apply your understanding to improve hospital operations using evidence-based interventions.
- Evaluate different methodologies/metrics for improving patient experience.
Syllabus
- Key issues facing different types of hospitals from a global perspective
- An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing
- Theoretical frameworks and perspectives that assist in designing solutions to operational functions
- Practical strategies for improving patient experience
- Methods for implementing and evaluating solutions to hospital operation issues
Issued on 31st March 2019
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.