Online course in Business & Management

Hospital Operations: Improving Patient Experience

Investigate how to improve patient flow and patient experience in hospitals as a healthcare professional or hospital manager.

Hospital Operations: Improving Patient Experience

  • Duration 2 weeks
  • Weekly study 3 hours

Learn how to adapt hospital operations to be more patient focused

Hospitals face operational issues every day that can negatively affect the experience of patients. These include delays, lengthy hospital stays for patients, and barriers to patient flow management.

In this course, you will analyse the operational issues hospitals encounter and learn how you can address them. You will explore strategies and solutions to improve the patient experience and manage the patient journey as a whole.

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Skip to 0 minutes and 5 secondsJOHN RASA: Running a hospital as safely and efficiently as humanly possible must be one of the most challenging and complex tasks for any health leader. It's next to running the air-flight traffic management of the busiest airports in the world. It not only requires tremendous teamwork but also processes akin to running a finely tuned jet engine, with the most complex of technologies, that have potentially life-changing outcomes. Hello. I'm Adjunct Associate Professor John Rasa, one of the highly qualified educators you'll be learning with in this free Introduction to Hospital Operations being offered by Deakin University on FutureLearn.

Skip to 0 minutes and 49 secondsEven if you're not trying to land multiple planes on a labyrinth of runways, where you have more planes circling than you have runways available, as a hospital administrator in charge of hospital operations you need to possess the capabilities and mastery of airport traffic controllers, to ensure all the human and physical resources at your disposal are used to land every plane before they run out of fuel. To advance your career prospects and overall employability, it's to your advantage that you can assess hospital delays and offer a range of practical solutions, solutions that not only save the hospital money and enhance access to services but also to improve overall patient experience.

Skip to 1 minute and 34 secondsDeakin University as a world leader in health and physical sciences and is ranked in the top 1% of universities globally. By taking this course, you'll learn about the causes of hospital delays and explore practical ways to resolve them. If you're a healthcare professional looking to advance your career in the hospital sector and make a real difference to patient outcomes and overall experience, join me by enrolling in this free course today.

What topics will you cover?

  • Key issues facing different types of hospitals from a global perspective
  • An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing
  • Theoretical frameworks and perspectives that assist in designing solutions to operational functions
  • Practical strategies for improving patient experience
  • Methods for implementing and evaluating solutions to hospital operation issues

What will you achieve?

By the end of the course, you'll be able to...

  • Describe the challenges of delays and patient flow in the hospital operations context
  • Identify the key theories (systems thinking), models (BPR) and frameworks being used to identify these challenges
  • Evaluate the difference between Patient Flow and Patient Journey and the different metrics for improving patient experience

Who is the course for?

This course is designed for a wide range of healthcare professionals, including doctors, nurses, allied health workers and administration staff, who already work – or are interested in working in - hospital settings

Who will you learn with?

John Rasa

John Rasa

Academic health management professional with a background as CEO in managing hospitals/public health in Victoria and NSW as well Chief Examiner for Australasian College of Health Service Management

Who developed the course?

Deakin University

Deakin University is one of Australia’s largest universities with more than 61,000 students and over 15,000 online.