Hospital Operations: Improving Patient Experience

Investigate how to improve patient flow and patient experience in hospitals as a healthcare professional or hospital manager.

Hospital Operations: Improving Patient Experience

  • Duration 2 weeks
  • Weekly study 3 hours
  • Learn Free
  • Extra benefits From $64 Find out more
This course is part of the program Hospital Operations, which is one of the building blocks that leads to a degree in Hospital Administration. Find out more.

Learn how to adapt hospital operations to be more patient focused

Hospitals face operational issues every day that can negatively affect the experience of patients. These include delays, lengthy hospital stays for patients, and barriers to patient flow management.

In this course, you will analyse the operational issues hospitals encounter and learn how you can address them. You will explore strategies and solutions to improve the patient experience and manage the patient journey as a whole.

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Skip to 0 minutes and 5 secondsJOHN RASA: Running a hospital as safely and efficiently as humanly possible must be one of the most challenging and complex tasks for any health leader. It's next to running the air-flight traffic management of the busiest airports in the world. It not only requires tremendous teamwork but also processes akin to running a finely tuned jet engine, with the most complex of technologies, that have potentially life-changing outcomes. Hello. I'm Adjunct Associate Professor John Rasa, one of the highly qualified educators you'll be learning with in this free Introduction to Hospital Operations being offered by Deakin University on FutureLearn.

Skip to 0 minutes and 49 secondsEven if you're not trying to land multiple planes on a labyrinth of runways, where you have more planes circling than you have runways available, as a hospital administrator in charge of hospital operations you need to possess the capabilities and mastery of airport traffic controllers, to ensure all the human and physical resources at your disposal are used to land every plane before they run out of fuel. To advance your career prospects and overall employability, it's to your advantage that you can assess hospital delays and offer a range of practical solutions, solutions that not only save the hospital money and enhance access to services but also to improve overall patient experience.

Skip to 1 minute and 34 secondsDeakin University as a world leader in health and physical sciences and is ranked in the top 1% of universities globally. By taking this course, you'll learn about the causes of hospital delays and explore practical ways to resolve them. If you're a healthcare professional looking to advance your career in the hospital sector and make a real difference to patient outcomes and overall experience, join me by enrolling in this free course today.

What topics will you cover?

  • Key issues facing different types of hospitals from a global perspective
  • An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing
  • Theoretical frameworks and perspectives that assist in designing solutions to operational functions
  • Practical strategies for improving patient experience
  • Methods for implementing and evaluating solutions to hospital operation issues

When would you like to start?

Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts. Find out more

What will you achieve?

By the end of the course, you'll be able to...

  • Describe the challenges of delays and patient flow in the hospital operations context
  • Identify the key theories (systems thinking), models (BPR) and frameworks being used to identify these challenges
  • Evaluate the difference between Patient Flow and Patient Journey and the different metrics for improving patient experience

Who is the course for?

This course is designed for a wide range of healthcare professionals, including doctors, nurses, allied health workers and administration staff, who already work – or are interested in working in - hospital settings

Who will you learn with?

John Rasa

John Rasa

Academic health management professional with a background as CEO in managing hospitals/public health in Victoria and NSW as well Chief Examiner for Australasian College of Health Service Management

Who developed the course?

Deakin University

Deakin University is one of Australia’s largest universities with more than 61,000 students and over 15,000 online.

  • Established1974
  • LocationMelbourne, Australia
  • World rankingTop 280Source: QS World University Rankings 2019

Join this course

Start this course for free, upgrade for extra benefits, or buy Unlimited to access this course and hundreds of other short courses for a year.


Join free and you will get:

  • Access to this course for 4 weeks


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  • Access to this course for as long as it’s on FutureLearn
  • A print and digital Certificate of Achievement once you’re eligible

Unlimited (New!)
$249.99 for one year

Buy Unlimited and you will get:

  • Access to this course, and hundreds of other FutureLearn short courses and tests for a year
  • A printable digital Certificate of Achievement on all short courses once you’re eligible
  • The freedom to keep access to any course you've achieved a digital Certificate of Achievement on, for as long as the course exists on FutureLearn
  • The flexibility to complete your choice of short courses in your own time within the year
Find out more about upgrades or Unlimited.

Advance your career with a degree

What's different about this course?

Since 2017 you have been able to take a degree on FutureLearn. This free course is a bit like a starter course for a degree — it should give you a flavour of the degree subject but can also be your first step towards a degree qualification.

If you enjoy this course you can apply to join the program it’s part of to start working towards a degree on FutureLearn.

Don’t worry, you can still take the course without doing a full degree!

How do degrees work on FutureLearn?

Do the free course
Join and complete the program
Get academic credit for an online degree from Deakin University

Which program and degree is this course part of?

This course is part of the program Hospital Operations, which is one of the building blocks that leads to a degree in Hospital Administration.