Online course

Hospital Operations: Improving Patient Experience

Investigate how to improve patient flow and patient experience in hospitals as a healthcare professional or hospital manager.

Hospital Operations: Improving Patient Experience

Learn how to adapt hospital operations to be more patient focused

Hospitals face operational issues everyday that can negatively affect the experience of patients. These include delays, lengthy hospital stays for patients, and other patient flow barriers.

On this course, you will analyse the operational issues hospitals encounter and learn how you can address them. You will explore strategies and solutions to improve the patient experience and manage the patient journey as a whole.

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What topics will you cover?

  • Key issues facing different types of hospitals from a global perspective
  • An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing
  • Theoretical frameworks and perspectives that assist in designing solutions to operational functions
  • Practical strategies for improving patient experience
  • Methods for implementing and evaluating solutions to hospital operation issues

When would you like to start?

  • Available now
    This course started 4 March 2019

What will you achieve?

By the end of the course, you'll be able to...

  • Describe the challenges facing hospitals operating in a variety of local and global contexts.
  • Identify some of the key theories, models and frameworks being used to identify these challenges.
  • Apply your understanding to improve hospital operations using evidence-based interventions.
  • Evaluate different methodologies/metrics for improving patient experience.

Who is the course for?

This course is for healthcare professionals, including doctors, nurses, allied health workers, and administration staff that work in hospitals.

Who will you learn with?

John Rasa

Academic health management professional with a background as CEO in managing hospitals/public health in Victoria and NSW as well Chief Examiner for Australasian College of Health Service Management

Who developed the course?

Deakin University is one of Australia’s largest universities with more than 61,000 students and over 15,000 online.

Join this course

Start this course for free, upgrade for extra benefits, or buy Unlimited to access this course and hundreds of other short courses for a year.


Join free and you will get:

  • Access to this course for 4 weeks


Upgrade this course and you will get:

  • Access to this course for as long as it’s on FutureLearn
  • Access to this course’s tests as well as a print and digital Certificate of Achievement once you’re eligible

Unlimited (New!)
$269 $199 for one year

Buy Unlimited and you will get:

  • Access to this course, and hundreds of other FutureLearn short courses and tests for a year
  • A printable digital Certificate of Achievement on all short courses once you’re eligible
  • The freedom to keep the content of any of the courses you've gained a digital Certificate of Achievement on
  • The flexibility to complete your choice of short courses in your own time within the year
Find out more about upgrades or Unlimited.
Introductory offer. Available until 11 May 2019. T&Cs apply.

Get a taste of this course

Find out what this course is like by previewing some of the course steps before you join: