Certificate of Achievement
has completed the following course:
This course explored change management, covering Kotter’s 8-step process, leadership strategies, and tools such as Lewin’s Force Field Analysis and the Change Curve. It focused on managing impact, overcoming resistance, engaging teams, and supporting continuous improvement.
2 weeks, 2 hours per week
Oliver Huggins
Head of Product
Packt
Transcript
Learning outcomes
- Implement continuous improvement strategies effectively
- Proactively manage and communicate organizational changes
- Identify and address staff resistance to change
- Apply Kurt Lewin's Force Field Analysis for decision-making
- Utilize John Kotter's eight-step process for successful change management
- Demonstrate leadership skills essential for guiding teams through change
Syllabus
- Frameworks for Organisational Alignment Study Kotter’s 8-step process to build a foundational roadmap for corporate transformation, establishing urgency and anchoring cultural evolution.
- The Psychology of Workplace Disruption Map the emotional phases of the Change Curve to understand employee responses, minimise friction, and navigate teams through organisational restructuring.
- Leadership Dynamics and Overcoming Resistance Develop actionable communication strategies to address systemic inertia, mitigate employee resistance, and convert friction into constructive collaboration.
- Continuous Optimisation and Business Evolution Learn to manage frequent operational enhancements, implement agile working methods, and sustain long-term business development across evolving markets.
In association with
Issued on 3rd October 2026
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