Certificate of Achievement
has completed the following course:
CRM Fundamentals and Practice: Salesforce Automation and Best Practice
This course introduced learners to more advanced Salesforce skills to help streamline their work. They learnt how to use Salesforce automation for better workflows and efficiency, and create support processes. They explored CRM best practice in order to improve customer experience and success.
This course is endorsed by Coventry University. It represents proof of learning. This course does not carry any academic credit or contribute towards a qualification.
4 weeks, 4 hours per week
Matt Jenner
Head of Learning
FutureLearn
Transcript
Learning outcomes
- Articulate how to automate processes and workflows and create support processes
- Identify best practices for CRM
Syllabus
- Introduction to workflow and process automation
- Service and support management
- Best practices
- Salesforce certification preparation
Endorsed by
Issued on 10th January 2022
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.
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