Certificate of Achievement
has completed the following course:
Business Etiquette: Master Communication and Soft Skills
Central Queensland University (CQU)
This online course explores and unpacks the social skills and techniques required to succeed in any industry.
2 weeks, 2 hours per week
Deb Friel
Manager, Centre for Professional Development Learning Design and Innovation Directorate
Central Queensland University (CQU)
Transcript
Learning outcomes
- Explore professional representation, conduct and attributes
- Identify workplace etiquette in communications, behaviour and practice
- Explore how appearance, attitude and behaviour has significant impacts on employability
- Evaluate the principles of professional communication when using email
- Reflect on the social rules which apply in email correspondence, including CC BCC and signatures
- Identify the key elements of email and the tools which can be applied to improve email etiquette.
In association with
Issued on 13th October 2025
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.