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Business Etiquette: Master Communication and Soft Skills

Learn how to show professionalism in the workplace and get essential office etiquette tips for professional communication at work.

2,583 enrolled on this course

Business Etiquette: Master Communication and Soft Skills

Learn soft skills, from proper email etiquette to presenting yourself well

New to the professional workplace or preparing to get back to the office after time away?

This course will make sure your office etiquette is up to the correct standard and give you essential workplace communication tips and soft skills for working efficiently and professionally.

Improve your communication skills and learn the email etiquette rules in the workplace

With over 300 billion emails being sent around the world on a daily basis, email is widely used across business and personal communication.

When it comes to work, a key component of your success relies on you being able to use appropriate email etiquette. This course will help you identify the key pillars of email etiquette.

You’ll learn how to maintain open and professional channels of communication in all areas, including how to construct a professional email message, adding attachments and hyperlinks, adding a signature block, as well as guidelines on copying others to email correspondence.

Grow your soft skills and show professionalism in your appearance, attitude, and behaviour

As well as learning how to communicate professionally with your clients and colleagues, you’ll learn how to enhance your soft skills like communication, time management, and listening so that you can present yourself in a way that aligns with the values of your place of work.

The course will teach you how different dress codes can have a significant impact on interview success and impressing important clients.

You’ll also explore how the way you present yourself can positively impact your attitude and confidence, ultimately altering the perception others have of you.

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explore professional representation, conduct and attributes
  • Identify workplace etiquette in communications, behaviour and practice
  • Explore how appearance, attitude and behaviour has significant impacts on employability
  • Evaluate the principles of professional communication when using email
  • Reflect on the social rules which apply in email correspondence, including CC BCC and signatures
  • Identify the key elements of email and the tools which can be applied to improve email etiquette.

Who is the course for?

This course is designed for anyone looking to show their most professional selves at work.

It will be particularly useful for those new to the workforce, university students preparing to enter the world of work, as well as those returning to work or entering a new role in a business setting.

Who will you learn with?

I’m an academic leading a team of learning designers involving multiple disciplines at CQUniversity in Australia. My discipline backgrounds include nursing, management, and fitness.

Who developed the course?

Central Queensland University

CQUniversity is Australia’s leading regional university.

Our courses are designed alongside industry and many include hands-on, practical learning experiences and project-based learning. Our commitment to making real-world knowledge and skills accessible to all has seen us being awarded global recognition. We are ranked among the top 2% of Universities in the world.

  • Established

    1992
  • Location

    Rockhampton, Australia
  • World ranking

    Top 500Source: QS World University Rankings 2020

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn

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