Certificate of Achievement
has completed the following course:
Customer Experience Design for Customer Success: Ensuring Customer Success
This course explored how to cultivate and nurture existing customer relationships to improve your overall retention rates. It looked at customer relationship management (CRM) tools to see how data analysis can be used to improve communication and keep customers coming back time after time.
This course is endorsed by Coventry University. It represents proof of learning. This course does not carry any academic credit or contribute towards a qualification.
4 weeks, 4 hours per week
Ian Howell
Managing Director
FutureLearn
Transcript
Learning outcomes
- Identify key components of building customer relationships
- Identify methods for evaluating success
- Identity importance of continuous improvement
Syllabus
- Optimising CX
- Managing customers
- Customer success
- Designing a Customer Success (CS) strategy
Endorsed by
Issued on 7th March 2022
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.
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