Certificate of Achievement
has completed the following course:
From insightful communication to influential leadership. Understand human behavior and develop active listening to build strong team connections. Use positive language, NLP techniques, and adaptive professional writing to handle complex workplace dynamics and lead with absolute clarity and purpose.
2 weeks, 1 hour per week
Oliver Huggins
Head of Product
Packt
Transcript
Learning outcomes
- Master active and effective listening skills
- Enhance your written communication for various contexts
- Understand and leverage different communication styles
- Apply NLP techniques to influence and persuade
- Develop strategies for clear and impactful communication
- Build confidence in handling challenging conversations
Syllabus
- Foundations of Insightful Communication – Develop active listening skills and understand human behaviour to build deeper, more authentic team connections.
- Navigating Workplace Dynamics – Learn to manage complex behavioural challenges, motivate teams, and strengthen professional relationships.
- Positive Language & Influence – Master neuro-linguistic programming (NLP) techniques and positive language strategies to handle difficult situations with ease.
- Adaptive Writing & Strategic Leadership – Refine your professional writing, adapt your tone for different audiences, and lead your team with clarity and purpose.
In association with
Issued on 19th September 2026
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.