Duration
2 weeksWeekly study
1 hour
Communication Skills
This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.
From Insightful Communication to Influential Leadership
Professional growth begins with understanding people and communication effectively. Develop active listening, build stronger team connections, and gain the confidence to lead with clarity and purpose.
Navigating Complex Workplace Dynamics and Behavior
Understand human behaviour, improve communication, and use positive language and NLP techniques to handle challenges, motivate teams, and build stronger workplace relationships.
Mastering Adaptive Writing and Strategic Execution
Build strong leadership communication skills by improving professional writing, adapting your tone effectively, and applying practical techniques to lead teams with confidence and clarity.
Syllabus
Week 1
Mastering Technical Communication: From Strategic Influence to Action-Oriented Leadership
Course overview
An introduction to the course objectives and a chance to think about how you will learn. There is also an opportunity to introduce yourself and meet fellow learners.
Communication Skills
Master master communication with short videos on active listening, framing, and open questions to boost management and influence skills.
Week 2
Mastering Behavioral Insights, Active Listening, and Adaptive Writing for Tech Teams
Influencing Skills
Learn effective communication and persuasion through psychological insights on human motivation, attention styles, and matching. Includes tips for active listening, handling tough conversations, and action planning.
Listening
Explore the art of listening, diverse communication types, and written styles—from formal to informal. Master reading strategies like skimming, engage in action planning, and wrap up your course successfully.
Who is this accredited by?
The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Master active and effective listening skills
- Enhance your written communication for various contexts
- Understand and leverage different communication styles
- Apply NLP techniques to influence and persuade
- Develop strategies for clear and impactful communication
- Build confidence in handling challenging conversations
Who is the course for?
This course is ideal for managers, team leaders, and professionals seeking to enhance their communication skills.
Who developed the course?
Packt
Practical Tech Learning, Built for Where the Industry Is Heading
For over 20 years, Packt has helped technologists at every stage turn complex topics into real, usable skills. We’re a global technology learning publisher with a library of more than 9,000 hands-on tutorials, and we’re adding to it constantly.
What's included?
This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.
- Unlimited access to this course
- Includes any articles, videos, peer reviews and quizzes
- Certificate of Achievement to prove your success when you're eligible
- Download and print your Certificate of Achievement anytime
Still want to know more? Check out our FAQs
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
Want to know more about learning on FutureLearn? Using FutureLearn
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