Certificate of Achievement
has completed the following course:
Customer Experience Design for Customer Success: CX Impact and Strategic Insights
Learners started their own CX journey by defining the parameters of customer experience design. They outlined top line approaches to effective CX designs and reviewed effective tools for creating CX design and bringing CX strategies to life. They also explored customer journey maps.
This course is endorsed by Coventry University. It represents proof of learning. This course does not carry any academic credit or contribute towards a qualification.
4 weeks, 4 hours per week
Ian Howell
Managing Director
FutureLearn
Transcript
Learning outcomes
- Define CX
- Outline the top-line approach to effective CX design
- Identify effective tools for CX
- Define what a journey map is
- Identify key elements of a journey map
Syllabus
- Introduction to CX design
- The CX design process
- Getting to know your customer
- Developing customer empathy
Endorsed by
Issued on 30th July 2021
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.
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