Certificate of Achievement
has completed the following course:
Clinical Communication Skills For Healthcare Professionals
City St George's, University of London (formerly St George's) and Kingston and St George's Faculty of Health, Social Care and Education
This online course about clinical communication skills introduces the essential skills required as a healthcare professional to improve our interactions and professional relationships within a healthcare setting. The course introduced communication theories, models, and strategies to encourage learners to reflect on their own emotional intelligence and develop their communication skills. Other topics covered in the course include active listening, verbal, non-verbal and team communication.
2 weeks, 3 hours per week
Emily Marron
Senior Lecturer in Simulated Learning and Clinical Skills
City St George's, University of London (formerly St George's)
Transcript
Learning outcomes
- Explore the concept of active listening skills, understanding the other person's experience
- Reflect on and improve verbal communication skills, aiming to speak with clarity, accuracy and honesty
- Reflect on and improve non-verbal communication skills including body language, eye contact and facial expressions
- Develop emotional intelligence in communication and uncovering our unconscious bias
- Apply relevant communication skills to develop compassionate relationships with others and deliver safer person-centred care
- Explore communication techniques for effective team communication
Syllabus
- Learn about effective communication skills within the healthcare practice/clinical practice to engage with your patients and colleagues.
- Reflect and understand your emotional intelligence in communication, acknowledging unconscious bias.
- Developing your communication skills with a particular focus on non-verbal communication, verbal communication, and active listening.
- Understanding what barriers there might be in clinical communication and how you might reduce them or adapt your skills.
- Understanding how teams and groups communicate and function well in healthcare, considering the way that familiarity changes group dynamics.
Issued on 29th July 2024
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.