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  • Kingston and St George’s Faculty of Health, Social Care and Education

Clinical Communication Skills For Healthcare Professionals

Improve your clinical relationships with patients and colleagues as you gain the key communication skills to use in healthcare.

1,280 enrolled on this course

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Clinical Communication Skills For Healthcare Professionals

1,280 enrolled on this course

  • 2 weeks

  • 3 hours per week

  • Digital certificate when eligible

  • Intermediate level

Find out more about how to join this course

Understand the importance of communication in healthcare settings

Effective communication is crucial when delivering safe, quality care. Healthcare professionals who aim to develop their communication skills place themselves in a more beneficial position to improve both their working patient relationship and team dynamic.

On this two-week course, you’ll develop essential communication skills to become an effective communicator and hold compassionate conversations.

Learning from real patient and healthcare professional’s experiences, you’ll discover how effective clinical communication skills can reduce complaints, improve the patient experience, and boost your confidence and wellbeing.

Gain essential communication skills

Self awareness is key in helping you become an effective communicator. You’ll reflect on your emotional intelligence, acknowledging your unconscious bias, to understand how to grow your self awareness.

You’ll also develop your listening skills, including active and empathetic listening, to ensure you understand the other person’s experience.

Develop your verbal and non-verbal communication skills

Communication comes in many forms, both verbal and non-verbal. To help you become a well-rounded communicator, this course will help you develop both.

You’ll gain verbal communication skills to ensure you speak honestly and clearly before exploring the functions of non-verbal communication such as body language and eye contact.

Learn to overcome the barriers to communication in healthcare

Finally, you’ll learn how to address the barriers you may face in communication in healthcare. You’ll learn how to use the skills gained on this course to overcome these barriers and deliver safer, person-centred care.

Guided by healthcare experts, you’ll finish with the clinical communication skills to apply to your healthcare context.


  • Week 1

    Communication: Skills, Emotions and Active Listening

    • Effective communication skills

      In this first week of the course, we are going to explore the principles of effective communication, whilst learning a bit more about ourselves and gaining insight into the skills we already have.

    • Reflect and understand your emotional intelligence in comms acknowledging unconscious bias

      In this section, we will explore the concept of emotional intelligence, the ability to recognise and manage your emotions and to use these skills to influence and manage the emotions of those around you.

    • Active listening

      In this section, we define what active listening is and how we can improve such skills.

    • Summary of the week

      In this section, we will have an opportunity to reflect on this week's content and share your views before looking ahead to next week's teaching.

  • Week 2

    Communication: Verbal and Non-verbal

    • Welcome to the week

      In the second week of the course, we will explore verbal and nonverbal communication independently and look at how we can engage these two skills together.

    • Verbal communication skills

      In this section, we will look to improve our own verbal communication skills, aiming to speak with clarity, accuracy, and honesty.

    • Non-verbal communication skills

      In this section, we look at what non-verbal communication is and how you can develop your non-verbal skills to communicate better in practice.

    • Summary of the week

      In this section, we will have an opportunity to reflect on this week's content and share your views.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explore the concept of active listening skills, understanding the other person's experience
  • Reflect on and improve verbal communication skills, aiming to speak with clarity, accuracy and honesty
  • Reflect on and improve non-verbal communication skills including body language, eye contact and facial expressions
  • Develop emotional intelligence in communication and uncovering our unconscious bias
  • Apply relevant communication skills to develop compassionate relationships with others and deliver safer person-centred care
  • Explore communication techniques for effective team communication

Who is the course for?

This course is designed for healthcare professionals who want to develop their clinical communication skills to improve their working clinical relationships with others.

It will be suitable for pre-registration students, students studying healthcare courses, and qualified staff who have an interest in improving their clinical communication skills.

The course is based on practices within the UK but is also applicable to health professionals globally.

Who will you learn with?

Senior Lecturer in Simulated Learning and Clinical Skills at Kingston University London.

Specialist Nurse for Organ Donation 2009 - 2016 NHS Blood & Transplant (NHSBT). Base: St Georges Hospital. Practice Development Specialist (PDS) NHSBT 2016 - present

Matron for Practice Development at Kingston Hospital.

Who developed the course?

St George's, University of London

St George’s is the UK’s only university dedicated to medical and health sciences education, training and research.

Kingston and St George's Faculty of Health, Social Care and Education

The Faculty of Health, Social Care and Education is a joint enterprise of Kingston University and St George’s, University of London.

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Ways to learn

Choose the best way to learn for you!

Subscribe & save


Automatically renews

Develop skills to further your career

  • Access to this course
  • Access to 1,000+ courses
  • Learn at your own pace
  • Discuss your learning in comments
  • Digital certificate when you're eligible

Cancel for free anytime

Buy this course

$79/one-off payment

Fulfill your current learning need

  • Access to this course
  • Learn at your own pace
  • Discuss your learning in comments
  • Printed and digital certificate when you’re eligible

Limited access


Sample the course materials

  • Access expires 3 May 2024

Find out more about certificates, Unlimited or buying a course (Upgrades)

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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