Duration
4 weeksWeekly study
3 hours100% online
How it works
A Beginner’s Guide to Giving and Receiving Feedback
This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.
Discover the fundamentals of constructive feedback
Whether it’s positive or negative, effective feedback is helpful and productive.
On this four-week course, you’ll discover how feedback can clarify expectations, build competence and confidence, and promote workplace learning.
Using practical tools, you’ll improve your self-awareness and ability to connect with others, helping you deliver or receive feedback in a professional manner.
Gain invaluable skills for your continuing professional development
In order for feedback to be effective, those giving and receiving it must understand the key theory, concepts, and definitions.
You’ll examine the core ideas including the theory of cause and effect and experiential learning theory, broadening your understanding of learning and development concepts in professional contexts.
With this knowledge, you’ll be able to explain what makes good feedback, and use this to inform your feedback delivery.
Explore the principles and types of feedback
There are different types of feedback which suit various purposes.
You’ll discover the applications of constructive, evaluative, developmental, and appreciative feedback, and discover different techniques for feedback delivery.
You’ll also be introduced to a range of feedback frameworks, giving you the skills to design your feedback to suit your context.
Learn how to respond to received feedback
Receiving feedback can help you grow personally and professionally.
You’ll gain practical tips to help you respond to feedback respectfully. You’ll also learn how to ask for feedback by identifying the right people to ask and your intended goal.
By the end of this course, you’ll understand the principles and techniques for giving and receiving feedback, continuing your professional development and remaining open to new ideas and perspectives.
Syllabus
Week 1
Introduction to feedback
Welcome
Welcome to the course. The topic this week will outline the course structure and assignment. It will also explore the concept of self-awareness as well as tools that can help you connect with others.
Feedback and self-awareness
In this topic we will explore the concept of self-awareness and how understanding yourself can assist you to give and receive feedback more effectively.
Tools to help connect with others
There are several well-established tools to assist you with building your self-awareness. These tools can also help you understand what other people might have to say about you and help you connect with peers and colleagues.
Assignment learning activity
Use this activity to build your response to the assignment topic.
Week 2
Exploring what feedback is and why it is important
What is feedback?
In this activity we will look at what feedback actually is, and then define and unpack its role and function.
Theories underpinning feedback
Feedback is underpinned by several theories of learning and development that assist in explaining what happens when we give and receive feedback. They guide and give meaning to what we see.
What makes good feedback?
Good feedback provides you with information you didn’t have. It helps you see yourself or a situation differently. In this topic we will look at the qualities and skills that make good feedback.
Assignment learning activity
Use this activity to build your response to the assignment topic.
Week 3
Giving feedback
Giving good feedback
There are different types of feedback and different ways of giving feedback. The type of feedback and the way it is given will depend on the situation.
Feedback frameworks
There are many different feedback frameworks and no right or wrong framework. Selection of a feedback framework will very much depend upon the situation and the confidence and experience of the feedback giver.
Assignment learning activity
Use this activity to build your response to the assignment topic.
Week 4
Receiving feedback
Receiving feedback
Receiving feedback gives a person an opportunity to listen, absorb, and act on things that are important to improving and developing.
Course assignment
This activity outlines the course assignment and the peer review process.
Course conclusion
We hope you have enjoyed the course and that it has added to your knowledge and understanding about feedback.
When would you like to start?
Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.
Available now
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Apply tools, models and techniques to give feedback
- Contribute effective feedback in a constructive way
- Apply advanced skills and qualities when you give feedback
- Practice receiving and asking for feedback
- Practice using feedback to further your own personal and professional life
Who is the course for?
This course is designed for anyone who wants to improve their approach to giving or receiving feedback in professional contexts.
It will be beneficial to those in managerial positions who wish to expand their knowledge of feedback frameworks to improve professional development opportunities within their team.
This course is also suitable for those who wish to take responsibility for their own development and enhance their responsive strategies when receiving feedback.
Who will you learn with?
Hi, I am an experienced leader, with over 40 years of experience in the education sector. I have an interest in how coaching, mentoring and giving feedback can develop individual and group capability.
Who developed the course?
University of Southern Queensland
UniSQ provides career-focused, quality on-campus and online education and has done for over 50 years. UniSQ has scored five stars for employability and internationalisation (QS Stars rankings, 2019) and is Australia’s No. 1 university for the highest graduate starting salary (Good Universities Guide 2018-20).
Established
1967Location
Toowoomba, Springfield and Ipswich in Queensland, Australia
Ways to learn | Subscribe & save | Buy this course | Limited access |
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Choose the best way to learn for you! | $349.99 for one year Automatically renews | $109/one-off payment | Free |
Develop skills to further your career | Fulfill your current learning need | Sample the course materials | |
Access to this course | tick | tick | Access expires 12 Dec 2024 |
Access to 1,000+ courses | tick | cross | cross |
Learn at your own pace | tick | tick | cross |
Discuss your learning in comments | tick | tick | tick |
Certificate when you're eligible | Digital only | Printed and digital | cross |
Cancel for free anytime |
Ways to learn
Choose the best way to learn for you!
Buy this course
$109/one-off payment
Fulfill your current learning need
- Access to this course
- Learn at your own pace
- Discuss your learning in comments
- Printed and digital certificate when you’re eligible
Subscribe & save
$349.99 for one year
Automatically renews
Develop skills to further your career
- Access to this course
- Access to 1,000+ courses
- Learn at your own pace
- Discuss your learning in comments
- Digital certificate when you're eligible
Cancel for free anytime
Limited access
Free
Sample the course materials
- Access expires 12 Dec 2024
Find out more about certificates, Unlimited or buying a course (Upgrades) |
Find out more about certificates, Unlimited or buying a course (Upgrades)
Learning on FutureLearn
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- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
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Map your progress
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- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
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