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A Beginner’s Guide to Giving and Receiving Feedback

Learn how to use tools, models, and techniques to give and receive feedback in professional contexts.

812 enrolled on this course

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A Beginner’s Guide to Giving and Receiving Feedback

812 enrolled on this course

  • 4 weeks

  • 3 hours per week

  • Accreditation available

  • Digital certificate when eligible

  • Open level

Find out more about how to join this course

The CPD Certification Service

This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.

Discover the fundamentals of constructive feedback

Whether it’s positive or negative, effective feedback is helpful and productive.

On this four-week course, you’ll discover how feedback can clarify expectations, build competence and confidence, and promote workplace learning.

Using practical tools, you’ll improve your self-awareness and ability to connect with others, helping you deliver or receive feedback in a professional manner.

Gain invaluable skills for your continuing professional development

In order for feedback to be effective, those giving and receiving it must understand the key theory, concepts, and definitions.

You’ll examine the core ideas including the theory of cause and effect and experiential learning theory, broadening your understanding of learning and development concepts in professional contexts.

With this knowledge, you’ll be able to explain what makes good feedback, and use this to inform your feedback delivery.

Explore the principles and types of feedback

There are different types of feedback which suit various purposes.

You’ll discover the applications of constructive, evaluative, developmental, and appreciative feedback, and discover different techniques for feedback delivery.

You’ll also be introduced to a range of feedback frameworks, giving you the skills to design your feedback to suit your context.

Learn how to respond to received feedback

Receiving feedback can help you grow personally and professionally.

You’ll gain practical tips to help you respond to feedback respectfully. You’ll also learn how to ask for feedback by identifying the right people to ask and your intended goal.

By the end of this course, you’ll understand the principles and techniques for giving and receiving feedback, continuing your professional development and remaining open to new ideas and perspectives.


  • Week 1

    Introduction to feedback

    • Welcome

      Welcome to the course. The topic this week will outline the course structure and assignment. It will also explore the concept of self-awareness as well as tools that can help you connect with others.

    • Feedback and self-awareness

      In this topic we will explore the concept of self-awareness and how understanding yourself can assist you to give and receive feedback more effectively.

    • Tools to help connect with others

      There are several well-established tools to assist you with building your self-awareness. These tools can also help you understand what other people might have to say about you and help you connect with peers and colleagues.

    • Assignment learning activity

      Use this activity to build your response to the assignment topic.

  • Week 2

    Exploring what feedback is and why it is important

    • What is feedback?

      In this activity we will look at what feedback actually is, and then define and unpack its role and function.

    • Theories underpinning feedback

      Feedback is underpinned by several theories of learning and development that assist in explaining what happens when we give and receive feedback. They guide and give meaning to what we see.

    • What makes good feedback?

      Good feedback provides you with information you didn’t have. It helps you see yourself or a situation differently. In this topic we will look at the qualities and skills that make good feedback.

    • Assignment learning activity

      Use this activity to build your response to the assignment topic.

  • Week 3

    Giving feedback

    • Giving good feedback

      There are different types of feedback and different ways of giving feedback. The type of feedback and the way it is given will depend on the situation.

    • Feedback frameworks

      There are many different feedback frameworks and no right or wrong framework. Selection of a feedback framework will very much depend upon the situation and the confidence and experience of the feedback giver.

    • Assignment learning activity

      Use this activity to build your response to the assignment topic.

  • Week 4

    Receiving feedback

    • Receiving feedback

      Receiving feedback gives a person an opportunity to listen, absorb, and act on things that are important to improving and developing.

    • Course assignment

      This activity outlines the course assignment and the peer review process.

    • Course conclusion

      We hope you have enjoyed the course and that it has added to your knowledge and understanding about feedback.

Who is this accredited by?

The CPD Certification Service
The CPD Certification Service:

The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Apply tools, models and techniques to give feedback
  • Contribute effective feedback in a constructive way
  • Apply advanced skills and qualities when you give feedback
  • Practice receiving and asking for feedback
  • Practice using feedback to further your own personal and professional life

Who is the course for?

This course is designed for anyone who wants to improve their approach to giving or receiving feedback in professional contexts.

It will be beneficial to those in managerial positions who wish to expand their knowledge of feedback frameworks to improve professional development opportunities within their team.

This course is also suitable for those who wish to take responsibility for their own development and enhance their responsive strategies when receiving feedback.

Who will you learn with?

Hi, I am an experienced leader, with over 40 years of experience in the education sector. I have an interest in how coaching, mentoring and giving feedback can develop individual and group capability.

Who developed the course?

University of Southern Queensland

UniSQ provides career-focused, quality on-campus and online education and has done for over 50 years. UniSQ has scored five stars for employability and internationalisation (QS Stars rankings, 2019) and is Australia’s No. 1 university for the highest graduate starting salary (Good Universities Guide 2018-20).

  • Established

  • Location

    Toowoomba, Springfield and Ipswich in Queensland, Australia

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Ways to learn

Choose the best way to learn for you!

Subscribe & save

$349.99 for one year

Automatically renews

Develop skills to further your career

  • Access to this course
  • Access to 1,000+ courses
  • Learn at your own pace
  • Discuss your learning in comments
  • Digital certificate when you're eligible

Cancel for free anytime

Buy this course

$134/one-off payment

Fulfill your current learning need

  • Access to this course
  • Learn at your own pace
  • Discuss your learning in comments
  • Printed and digital certificate when you’re eligible

Limited access


Sample the course materials

  • Access expires 16 Jul 2024

Find out more about certificates, Unlimited or buying a course (Upgrades)

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