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Online course

Business Process Management: an Introduction to Process Thinking

Understand the importance of process thinking today. Improve organisational performance through business process management (BPM).

Free:

  • Access to the course for its duration + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps, quizzes)
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps, quizzes)
  • A Certificate of Achievement when you complete the course

Find out more

Business Process Management: an Introduction to Process Thinking

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Start to see the world through a business process management lens

Every organization today has many business processes, which determine what gets done, when and how. This online course exposes you to process thinking and the benefits of systematically managing these business processes through BPM.

Learning with BPM experts at Queensland University of Technology and internationally, you’ll look at the ingredients of business processes, how BPM can improve organisational performance, and the key phases of a BPM project.

You’ll discover that business processes are all around you, and play a key role in the products and services you both consume and provide.

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Skip to 0 minutes and 5 secondsIn today’s dynamic business environment, every organisation runs a large number of business processes. There are process for acquiring resources, selling goods, assessing applications, handling requests, and so on. So the question is, how can we leverage knowledge of these business processes to improve organisational performance, in this complex changing world? Business processes determine what gets done, when and how, allowing organisations to achieve their strategic goals. Active and effective business process management, better known as BPM, can make the difference between a successful and an unsuccessful organisation. BPM is a well established discipline for continuous improvement of organisational performance based on the principle that every work in the organisation is a part of a business process.

Skip to 0 minutes and 56 secondsBPM is interdisciplinary in nature bridging across IT, business management and industrial engineering. I’m Marcello La Rosa, a Professor of BPM here at QUT. This short course will introduce you to BPM and value-driven process thinking. As you engage with the course you will learn how business processes are critical to organisational success and what are the essential steps for managing business processes through the so-called BPM lifecycle. You will also have the opportunity to engage with other learners from around the world and share your insights and experiences. If you are interested in the fascinating world of BPM this is the right course for you. So enrol now in ‘Business Process Management, an introduction to process thinking’.

What topics will you cover?

  • Introduction to the redesign of business processes through the Ford Motor case study.
  • Exploration of strategic goals which enable a business to improve its processes.
  • Investigation of the value of BPM to support a business to retain its competitive edge.
  • Identification of the phases in the BPM lifecycle.
  • Assessment of process identification and its role in the BPM lifecycle.
  • Explanation of the process discovery phase in the BPM lifecycle to capture what work is done, when it will be done and who will do it.
  • Introduction to the purposes and techniques of qualitative analysis in business process management.
  • Overview of the technique of value-added analysis of a business process.
  • Explanation of the technique of quantitative analysis and the three dimensions which inform it - time, cost and quality.
  • Analysis of process redesign and the prospects redesign offers an organisation to review how it conducts its business.
  • Overview of redesign approaches and the three dimensions which characterise these approaches - transactional vs. transformative, analytical vs. creative and inward-looking vs. outward looking.
  • Discovery of how to monitor and control the performance of the redesign process and associated artefacts.
  • Overview of BPM and the Internet of Things (IoT), Web of Open Things (Woot), Business Process Management Everywhere (BPME) and the Social Internet of Things (SIoT).

When would you like to start?

  • Date to be announced

What will you achieve?

By the end of the course, you'll be able to...

  • Identify a business process problem
  • Explain the difference between internal and external values that drive business process management in organisations
  • Apply creative thinking approaches and design thinking to process improvement
  • Develop strategies for how you can successfully use BPM in your business or workplace

Who is the course for?

This BPM training course is designed for business professionals and those interested in better understanding business processes. No prior experience or knowledge is required.

What do people say about this course?

This has been my first MOOC. I liked it very much and feel confident now to know some basic terms about BPM which will help me to enter my new job.

Peter Centner

Who will you learn with?

Marcello La Rosa

Professor of Information Systems, Academic Director for corporate engagements with the Information Systems School at Queensland University of Technology

Marlon Dumas

Adjunct Professor with the Information Systems School at Queensland University of Technology and Professor of Software Engineering at the University of Tartu.

Jan Mendling

Full Professor in Business Process Management with the Institute for Information Business at Wirtschaftsuniversität Wien (WU Vienna), Austria.

Hajo Reijers

Full professor in Business Informatics at the Department of Computer Science of the Vrije Universiteit Amsterdam (VU).

Who developed the course?

QUT is a leading Australian university ranked in the top 2% of universities worldwide by the 2015-16 Times Higher Education World University Rankings. Located in Brisbane, it attracts 47,000 students.

Free:

  • Access to the course for its duration + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps, quizzes)
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps, quizzes)
  • A Certificate of Achievement when you complete the course

Find out more

Get extra benefits, upgrade this course. For $79 you'll get:

Unlimited access

Upgrading will mean you get unlimited access to the course.

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  • Take the course at your own pace
  • Refer to the material at any point in future

If you’re taking a course for free you have access to the course for its duration + 14 days, regardless of when you join. If you upgrade the course you have access for as long as the course exists on FutureLearn.

Certificate of Achievement

Upgrading means you’ll receive a Certificate of Achievement when you complete the course.

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  • Prove your success when applying for jobs or courses
  • Celebrate your hard work
  • Display on your LinkedIn or CV

To receive a Certificate of Achievement you need to mark 90% of the steps on the course as complete.

Upgrade


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