Contact FutureLearn for Support Business Process Management: an Introduction to Process Thinking - Free online course Skip main navigation
We use cookies to give you a better experience, if that’s ok you can close this message and carry on browsing. For more info read our cookies policy.
Watch the trailer
Download video: standard or HD

Skip to 0 minutes and 5 secondsIn today’s dynamic business environment, every organisation runs a large number of business processes. There are process for acquiring resources, selling goods, assessing applications, handling requests, and so on. So the question is, how can we leverage knowledge of these business processes to improve organisational performance, in this complex changing world? Business processes determine what gets done, when and how, allowing organisations to achieve their strategic goals. Active and effective business process management, better known as BPM, can make the difference between a successful and an unsuccessful organisation. BPM is a well established discipline for continuous improvement of organisational performance based on the principle that every work in the organisation is a part of a business process.

Skip to 0 minutes and 56 secondsBPM is interdisciplinary in nature bridging across IT, business management and industrial engineering. I’m Marcello La Rosa, a Professor of BPM here at QUT. This short course will introduce you to BPM and value-driven process thinking. As you engage with the course you will learn how business processes are critical to organisational success and what are the essential steps for managing business processes through the so-called BPM lifecycle. You will also have the opportunity to engage with other learners from around the world and share your insights and experiences. If you are interested in the fascinating world of BPM this is the right course for you. So enrol now in ‘Business Process Management, an introduction to process thinking’.

About the course

What are the main ingredients of a business process and how can business process management (BPM) be effectively used to improve organisational performance?

In today’s dynamic business environment, every organization manages a large number of business processes. Business processes determine what gets done, when and how, allowing organizations to achieve their strategic goals.

This course exposes you to “process thinking”. As you engage with the course you will become aware of how business processes are around you everywhere, and the key role they play both in your personal and professional life as you provide and consume products and services.

You will learn about the benefits of systematically managing business processes through BPM, how this differs from related disciplines, and the key phases of a BPM project. Professor Marcello La Rosa from the Queensland University of Technology’s BPM Discipline is supported by a team of international experts to lead this short course. You will also have the opportunity to engage with other learners from around the world to share your insights and experiences.

See the world through a business process management lens

Every organisation runs a large number of business processes. This free online short course begins by posing the question: “How can we leverage knowledge of business processes to improve organisational performance in this complex, changing world?”

Week 1: “What?” and “Why?”

In Week 1 we will introduce business process management and process thinking through a real-world case study and answer the question about the “What?” and “Why?” of business process management.

Week 2: Process identification, modelling and analysis

In Week 2 we will look at the BPM lifecycle in more depth. You will become skilled in looking at business operations through a business process lens. In particular, we will focus on the first three phases of the lifecycle: identification, discovery (with a focus on modelling) and analysis.

Week 3: Process redesign, automation, monitoring and controlling

In Week 3 you will continue to elaborate on the idea of value-driven thinking as you learn about the next phases in the lifecycle: redesign, implementation (with a focus on automation), and monitoring and controlling.

Requirements

Everything you need to succeed in this course is provided, or can be downloaded for free. The course is designed to provide a short introduction to the BPM lifecycle for beginning business professionals and anyone interested in business processes. There is no special prior experience or knowledge required to join in.

Buy a personalised, digital and printed certificate and transcript

You can buy a Certificate of Achievement for this course — a personalised certificate and transcript in both digital and printed formats, to prove what you’ve learnt. A Statement of Participation is also available for this course.

Certificate of Achievement + transcript £59.00

Statement of Participation £34.00