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Online course

Compassionate Care: Getting it Right

This free online course will explore the impact of compassionate care, for both practitioners and users of health and social care.

Free:

  • Access to the course for its duration + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps, quizzes)
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps, quizzes)
  • A Certificate of Achievement when you complete the course

Find out more

Compassionate Care: Getting it Right

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Why join the course?

The importance of compassionate care in health and social care has been brought to the fore in recent years by high-profile public inquiries into the mistreatment and sometimes deaths of patients at, for example, Morecambe Bay and Mid Staffordshire hospitals.

Explore the issue of compassionate care

This free online course will explore the issue of compassionate care in relation to the key points from these investigations, and from other theoretical perspectives. This includes the need to create a common, person-centred culture across organisations. This person-centredness is not limited to patients, but extends to the way organisations treat staff and to the culture within the organisation itself.

Over five weeks, we will take a case study approach by looking at compassionate care from the perspective of a positive experience. The components of this experience and what went well will become the focus of each week, with an exploration of the factors that led to good outcomes for the patient.

Learn with practitioners, patients and compassionate care specialists

Throughout the course, you will learn with academics and practitioners from across Scotland as part of the work of the Scottish Improvement Science Collaborating Centre, which has a core theme of compassionate care.

But you will also benefit from the shared experiences of both the patients, and the health and social care practitioners, who will join you on this course.

By the end, you will have a greater understanding of:

  • the key components of effective compassionate care;
  • of the impact of care that is compassionate;
  • and how health and social care practitioners can implement these approaches to enhance compassionate care.
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Skip to 0 minutes and 2 seconds[SIRENS]

Skip to 0 minutes and 8 secondsWOMAN'S VOICE: She was found in the care home with breathing difficulties. BP 90 over 60. Pulse is 80.

Skip to 0 minutes and 13 secondsMAN'S VOICE: Resource 2. Let's go.

Skip to 0 minutes and 24 seconds[ELECTRONIC CLOCK TICKING]

Skip to 0 minutes and 37 seconds-I thought maybe we could go for a ride one day. [GIGGLE] -(AMIABLY) We could. -Around the coast, past the docks, on a nice day? -OK, then. -OK?

Skip to 0 minutes and 49 seconds[CLOCK TICKING]

Skip to 0 minutes and 54 seconds-Where's your bicycle? -I got you these instead.

Skip to 1 minute and 2 seconds[ELECTRONIC CLOCK TICKING]

Skip to 1 minute and 7 seconds[RAGGED BREATHING]

Skip to 1 minute and 8 secondsOLD MAN (VOICEOVER): She had Alzheimer's. But I still went every day to see her at the home. We had a happy time in each other's company for the nine years she was there.

Skip to 1 minute and 19 secondsYOUNG WOMAN (VOICEOVER): You'll never be late for me now.

Skip to 1 minute and 22 secondsOLD MAN (VOICEOVER): The report said that trying to revive her would have been futile and undignified. But they decided that themselves, without bothering to include me. They decided enough was enough for her.

Skip to 1 minute and 36 seconds [STEADY EKG BEEPS] [POUNDING HEARTBEAT] [HIGH-PITCHED STEADY BEEP] [BEEP FADES OUT] [CLOCK TICKING] -About 15 minutes ago. Husband? He's here, at the hospital?

Skip to 2 minutes and 0 secondsOLD MAN (VOICEOVER): I was in that waiting room for three hours. No one came to me. I should have been by her side. It was a shabby, sad end to my poor wife's life.

Skip to 2 minutes and 22 secondsNARRATOR: The importance of compassion in health and social care has been brought to light in recent years through a series of high-profile public inquiries into the mistreatment and sometimes even the death of patients. This free online course will explore the issue of compassionate care from the perspective of a positive experience and will look at how health and social-care practitioners can deliver safe, effective, and compassionate care.

When would you like to start?

  • Date to be announced

What will you achieve?

  • Explore the reasons for and consequences of care that is not compassionate
  • Describe compassionate care and observe how this is articulated in the real world
  • Debate the factors that motivate compassionate care
  • Identify attributes to develop in practice for improving care provision
  • Discuss the nature of leading and influencing compassionate care
  • Apply improvement science methods to improve care delivery
  • Describe the concepts of relationship-centred practice and humanising healthcare

Who is the course for?

This course is primarily aimed at those working in health and social care at all levels, but particularly those who are responsible for direct patient care. It is also open to lay people, to enable them to gain a better understanding of health and social care, or share their own experiences as a patient.

Who will you learn with?

Elaine Lee

I am a midwife of 20 years and am a Senior Lecturer at the University of Dundee, responsible for internationalisation in the School of Nursing and Health Sciences. I am a lead educator with the SISSC

Who developed the course?

The University of Dundee is one of the world’s Top 200 universities and was named Scottish University of the Year for both 2016 and 2017. Dundee offers one of the UK’s best student experiences.

The Scottish Improvement Science Collaborating Centre (SISCC) brings together researchers, NHS and social care staff, policy makers, educators, and the third sector from across Scotland and internatio

University of the West of Scotland is one of the country’s largest modern universities, and aims to have a transformational influence on the economic, social and cultural development of the region.

Supporters

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Free:

  • Access to the course for its duration + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps, quizzes)
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps, quizzes)
  • A Certificate of Achievement when you complete the course

Find out more

Get extra benefits, upgrade this course. For $69 you’ll get:

Unlimited access

Upgrading will mean you get unlimited access to the course.

  • Take the course at your own pace
  • Refer to the material at any point in future

If you’re taking a course for free you have access to the course for its duration + 14 days, regardless of when you join. If you upgrade the course you have access for as long as the course exists on FutureLearn.

A Certificate of Achievement

Upgrading means you’ll receive a Certificate of Achievement when you complete the course.

  • Prove your success when applying for jobs or courses
  • Celebrate your hard work
  • Display on your Linkedin or CV

To receive a Certificate of Achievement you need to mark 90% of the steps on the course as complete.