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Online course

Improving Patient Care: a Data-driven Approach

Learn how to draw together information, to understand and improve the quality of care you and your team provide.

What’s the difference between a free course and an upgraded course?

Free:

  • Access to the course for its duration + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps, quizzes)
  • No access to course tests
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps, quizzes)
  • Access to course tests
  • A Certificate of Achievement when you complete the course

Find out more

Improving Patient Care: a Data-driven Approach

Take a data-driven approach to quality improvement in healthcare

This online course from the Royal College of Physicians (RCP) will help you draw together the information needed to understand and improve the quality of care you and your team provide.

You’ll examine both the quantitative and qualitative sources available to you, including clinical incident reports, mortality rates, complaints, staff surveys and feedback from colleagues.

You’ll find out how to collate and interpret this information and use it as part of a quality improvement programme in your setting, in line with the Institute for Healthcare Improvement (IHI) model for improvement.

What topics will you cover?

  • Introduction to using both quantitative and qualitative data
  • Clinical incidents and complaints
  • Feedback from staff and colleagues
  • How to review mortality rates in hospitals
  • Quality improvement activities
  • Learning to make a difference

Who is this accredited by?

Royal College of Physicians: Approved by the Federation of the Royal College of Physicians for 3 category 1 (external) CPD credits

When would you like to start?

  • Date to be announced

What will you achieve?

By the end of the course, you'll be able to...

  • Recognise the data available to healthcare professionals and distinguish when to use quantitative and qualitative data
  • Indicate why clinical incidents and complaints, feedback from staff and colleagues and mortality data are useful forms of data and learning
  • Identify key players involved in handling incident reports and define their roles
  • Differentiate between informal and formal feedback
  • Identify types of mortality data
  • Recognise how to make measurement meaningful through quality improvement activities

Who is the course for?

This online course is aimed at physicians at all levels in their career, as well as other healthcare professionals who are interested in monitoring and improving care quality.

You may find it useful to upgrade this course to support your continuing professional development (CPD). By upgrading, you’ll be able to take this course at your own pace and revisit the material at any time in future. Once you complete the course, you’ll receive a Certificate of Achievement as evidence of your CPD. This includes details of what you learnt, the number of learning hours required and the CPD credits achieved.

What do people say about this course?

The assignment and feedback showed me a practical way of implementing change that can result in real improvement. I've learned the importance of properly planning change using the PDSA model, and also the importance of setting quantitative aims that will provide the best measure of improvement for a given scenario.

Suveena Ranzil

Who will you learn with?

Kevin Stewart

Clinical Director, Clinical Effectiveness & Evaluation Unit, Royal College of Physicians, London and 2009/10 Health Foundation QI Fellow at the Institute for Healthcare Improvement, Boston USA

Who developed the course?

The Royal College of Physicians (RCP) is the professional membership body for physicians, with over 32,000 members and fellows globally.

What’s the difference between a free course and an upgraded course?

Free:

  • Access to the course for its duration + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps, quizzes)
  • No access to course tests
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps, quizzes)
  • Access to course tests
  • A Certificate of Achievement when you complete the course

Find out more

Get extra benefits, upgrade this course. For $74 you'll get:

Unlimited access

Upgrading will mean you get unlimited access to the course.

Image access mobile

  • Take the course at your own pace
  • Refer to the material at any point in future

If you’re taking a course for free you have access to the course for its duration + 14 days, regardless of when you join. If you upgrade the course you have access for as long as the course exists on FutureLearn.

Access to tests

When you upgrade you’ll have access to any tests during the course.

Image tests mobile

  • Validate your learning
  • Ensure you have mastered the material
  • Qualify for a certificate

To receive a Certificate of Achievement you need to take any tests and score over 70%. You don’t get access to tests if you choose to take a course for free.

Certificate of Achievement

Upgrading means you’ll receive a Certificate of Achievement when you complete the course.

Image certificate mobile

  • Prove your success when applying for jobs or courses
  • Celebrate your hard work
  • Display on your LinkedIn or CV
  • Includes free shipping

To receive a Certificate of Achievement you need to mark 90% of the steps on the course as complete, and score over 70% on any course tests.