Effective Communication Skills for Professionals
Aid your professional development as you gain the written and oral communication skills to help you succeed in the workplace.
4,628 enrolled on this course
Duration
4 weeksWeekly study
3 hours100% online
How it works
Effective Communication Skills for Professionals
The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies. Find out more.
Develop your communication skills to elevate your professional standing
Communication is embedded into every professional position. It’s the glue that holds teams together and is a skill that always appears on the top employee attributes.
On this four-week course, you’ll gain the communication skills to unlock your potential in the workplace.
You’ll explore how writing skills will help you succeed in your role and discover the techniques to improve the impact and credibility of your written communication. Next, you’ll learn how to translate these skills into oral communication to help you deliver effective presentations and speeches.
Hone your written communication skills
As you explore the importance of professional communication and the power of writing, you’ll understand how the framing of your ideas, grammar, and style can say more than the content itself.
With this knowledge, you’ll learn how to apply different structures according to the aim of the text and learn to write engaging and credible content.
Discover the importance of sentence, paragraph, and essay structure
To help develop your writing skills further, you’ll produce a written sample and learn how to edit your work.
You’ll explore grammar and the common mistakes that can undermine your authority as well as tone and style to ensure your written work is both engaging and informative.
Develop your oral communication skills alongside the University of Southern Queensland
With a sound understanding of effective writing techniques, you’ll learn how to transfer these skills to your speech.
You’ll examine different oral communication techniques and turn your written sample into an engaging presentation.
Learning from the experts at University of Southern Queensland, you’ll finish the course with the ability to communicate effectively, and with impact, in your workplace.
Syllabus
Week 1
Welcome to the course
Welcome
Welcome to effective communication skills for professionals.
Purpose of the course
This section will take you through what to expect from the course.
The importance of professional communication
Professional communication is at the heart of success in business. Being able to construct your thoughts, arguments, and presentations will make you a more competent employee, which will lead to more opportunities and influence.
Writing your sample
This will be your ongoing learning activity to apply the theory we learn each week.
Week 2
Structure
Essay structure
It is essential to structure your ideas and evidence properly to achieve maximum impact and clarity.
Paragraph structure
Having correct and clear paragraph structure will give your ideas more clarity and power.
Sentence structure
Understanding sentence structure and the role of words is essential to mastering written communication.
Weekly Quiz
This quiz will test your understanding of this week's topics.
Week 3
Grammar and style
Common mistakes in word choices
Words play a large role in how the message is received, as they create clarity and communicate the writer's confidence, which is why we will run through some common mistakes that may undermine your professional image.
Punctuation
Punctuation is how writers maintain control over how the reader receives their message. Without proper punctuation, there will be little clarity and structure, as well as room for misinterpretation and confusion.
Understanding and manipulating style
The poet Matthew Arnold said "Have something to say and say it as clearly as you can. That is the only secret of style" (Petelin, 2016, p.41).
Summary of learning
Using what you have just learned, you will now complete a short quiz and edit your sample.
Week 4
Oral communication
Transferring written skills to oral communication
Structure, grammar and style are also key influencers in effective oral communication.
Applying written skills to oral presentation
In this activity, we will apply the skills learned from writing to our samples to create a speech.
Summary of learning
This is the last week of the course, so there one last chance to edit your sample before you submit your piece for peer review and review your peer's work.
Who is this accredited by?
The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.
When would you like to start?
Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.
Available now
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Explain how grammar, structure, and style can improve the impact and credibility of written communication
- Apply different structures according to the aim of the text
- Perform edits on written work for common grammatical mistakes
- Demonstrate how to manipulate style to suit the purpose of the text
- Create engaging and credible content
Who is the course for?
This course is designed for anyone interested in developing their communication skills. You may be a student, graduate, or already in a role that requires you to engage in interpersonal and written communication.
Who developed the course?
University of Southern Queensland
UniSQ provides career-focused, quality on-campus and online education and has done for over 50 years. UniSQ has scored five stars for employability and internationalisation (QS Stars rankings, 2019) and is Australia’s No. 1 university for the highest graduate starting salary (Good Universities Guide 2018-20).
Established
1967Location
Toowoomba, Springfield and Ipswich in Queensland, Australia
Ways to learn | Buy this course | Subscribe & save | Limited access |
|---|---|---|---|
| Choose the best way to learn for you! | $134/one-off payment | $244.99 for a whole year Automatically renews | Free |
| Fulfill your current learning need | Develop skills to further your career | Sample the course materials | |
| Access to this course | tick | tick | Access expires 14 Oct 2024 |
| Access to 1,000+ courses | cross | tick | cross |
| Learn at your own pace | tick | tick | cross |
| Discuss your learning in comments | tick | tick | tick |
| Certificate when you're eligible | Printed and digital | Digital only | cross |
Cancel for free anytime |
Ways to learn
Choose the best way to learn for you!
Subscribe & save
$244.99 for a whole year
Automatically renews
Develop skills to further your career
- Access to this course
- Access to 1,000+ courses
- Learn at your own pace
- Discuss your learning in comments
- Digital certificate when you're eligible
Cancel for free anytime
Buy this course
$134/one-off payment
Fulfill your current learning need
- Access to this course
- Learn at your own pace
- Discuss your learning in comments
- Printed and digital certificate when you’re eligible
Limited access
Free
Sample the course materials
- Access expires 14 Oct 2024
Find out more about certificates, Unlimited or buying a course (Upgrades) Sale price available until 31 October 2024 at 23:59 (UTC). T&Cs apply. | |||
Find out more about certificates, Unlimited or buying a course (Upgrades)
Sale price available until 31 October 2024 at 23:59 (UTC). T&Cs apply.
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
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