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Emotional Intelligence and Critical Thinking for Problem Solving

Learn techniques and skills to address common mental health issues and improve empathy to effectively solve problems.

  • Duration

    4 weeks
  • Weekly study

    3 hours
  • 100% online

    How it works
  • Included in an ExpertTrack

    Course 3 of 4
  • Get full ExpertTrack access

    $39/monthFind out more

Develop your empathy and problem-solving skills

The global pursuit of quality education is crucial for our ability to correctly evaluate and solve the larger problems we are being faced with.

On this four-week course from Ubiquity University, you’ll build your skills in emotional intelligence and critical thinking to help you solve problems in both a work environment and your personal life.

Explore the importance of emotional intelligence in the workplace

This course will help you to develop your emotional intelligence in the workplace, and throughout the rest of your life. It’s important to have empathy for yourself and for others so you’ll look at how to build empathy and the skills that surround it.

Part of emotional intelligence is an awareness of the emotional space in general. You’ll spend time looking at common mental health issues that can affect the way a person is able to operate effectively in the world, especially in the context of mental health at work.

Use critical thinking techniques for problem-solving

You’ll focus on different aspects of critical thinking, examining ways to think differently about topics. This includes evaluating how cultural points of view can influence how we make choices.

Then, you’ll gain an introduction to the Universal Intellectual Standards, a means of checking the quality of reasoning about a problem. To cap this section off, you’ll investigate a simple problem-solving technique that can be applied in real-world scenarios.

Build your critical evaluation skills

Industry innovation depends on each of us adopting different thinking styles.

This course will help you build the ability to critically evaluate the different options to revolutionise how industries operate and to create the kinds of sustainable infrastructure we need to function as a globalized community.


  • Week 1

    Emotional Intelligence Part 1

    • Welcome to Course 3

      In this activity you will be introduced to the course and the topics that will be discussed this week.

    • Emotional Intelligence

      In this activity you will be introduced to emotional intelligence and be encouraged to reflect on your own emotional intelligence.

    • Mental and Emotional Health

      In this activity we will discuss various types of wellness and reflect on our own health.

    • Empathy

      In this activity, you will learn about the importance of empathy and reflect on how empathy influences your own life.

  • Week 2

    Emotional Intelligence Part 2

    • Welcome to Week 2

      Welcome to week 2. In this activity, you will be introduced to the week and practice a student centering activity.

    • SDG 3: Good Health and Well-Being

      In this activity you will learn more about the importance of good health.

    • Music, Dance, Hope and Inspiration

      In this activity, you will learn about how music and dance instills hope and inspiration.

  • Week 3

    Critical Thinking and Problem Solving Part 1

    • Welcome to Week 3

      In this activity, you will be introduced to the week and practice a centering activity.

    • Thinking Skills/Critical Thinking

      In this activity, you will consider the importance of thinking and critical thinking skills in business.

    • The Cultural Art of Choice

      In this activity, you will be introduced to the cultural art of choice.

    • Problem Solving

      In this activity, you will learn about the importance of problem solving and consider how to become a better problem solver.

    • On Being Wrong

      In this activity, you will learn about how being wrong can affect business relationships.

  • Week 4

    Critical Thinking and Problem Solving Part 2

    • Welcome to Week 4

      In this activity you will be introduced to the week and practice a student centering activity.

    • Quality Education

      In this activity, you will consider how access to a quality education impacts the world.

    • SDG 9: Industry, Innovation and Infrastructure

      In this activity, you will be introduced to the importance of critical thinking in industry, innovation, and infrastructure.

Prove you're job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass assessments.
  • Receive certificates validated by the educating organisation.
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dreams a reality.

Download a PDF

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Assess common mental health conditions that can affect our mental and emotional states
  • Reflect on the importance of having empathy for ourselves and others
  • Identify different health related matters from your cultural perspective
  • Apply the Universal Intellectual Standards
  • Investigate how choice is made in our own cultural context
  • Explain technological impacts on industry and infrastructure
  • Assess how infrastructure relates to the spaces in which we live and the conditions it creates for business

Who is the course for?

This course is designed for anyone looking to improve their soft skills to help in career development. It will be especially useful if you’re interested in sustainability and how to use these soft skills to improve yourself and the planet.

Who developed the course?

Ubiquity University

At Ubiquity University we create the future. Providing one competency-based learning experience at a time. Develop with us the skills you need to succeed and create a positive impact in the world.

  • Established

  • Location

    Oakland, California USA

About this ExpertTrack

Understand the importance of soft skills and how to use them to align today’s global workplace with the UN SDGs.

Start learning today - free 7-day trial

After your free trial you can:

  • Pay $39 per month to keep learning online
  • Have complete control over your subscription; you can cancel any time
  • Work at your own pace and set your own deadlines at every stage
  • Only pay while you’re learning; the subscription will cancel automatically when you finish
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates and a final award that you can share online, with potential employers, and your professional network
  • Keep access to the content of courses you complete even after your subscription ends

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn