Evaluating and Enhancing Your Communication Skills
Achieve better results through improving your communication skills while considering managerial approaches and their implications.
Duration
2 weeksWeekly study
10 hours
Evaluating and Enhancing Your Communication Skills
Effective communicators achieve better results when working with others.
As part of this course, you will analyse effective communication and how it is defined and measured. Based on this, a self-assessment framework is developed and completed through self-reflection, and findings are compared to other self-assessment communication audits in order to create a more holistic understanding of your communication skills.
What topics will you cover?
Identify managerial approaches to communication and evaluate their implications
- Best practice in management communications is evaluated in terms of their behaviours
- Consider managerial approaches to communication (the arrow, the circuit and the dance)
- Evaluate the characteristics of good communication in the workplace (4 Cs truth in communication: comprehension, connection, credibility, contagiousness)
- Understand the role of a first line manager
- How is this role expected to communicate?
Design a framework to evaluate your own communications skills
- Create a framework to assess communication skills and review against your peers
- Consider in your framework the 5 Cs of communication in delivery – clear, complete, concise, courteous and cohesive
- Exercise – with your peers explore free communication self-assessments and discuss the findings, review and evaluate tools (this ties in with the formative assessment)
Reflect on your own performance against your framework
- Perform a self-reflection on your own performance and recognise the limitations of this
- Compare your framework against your peers and how does it compare?
- Assess where you can get evidence on your performance against the set measures as a future step for professional development
Develop an improvement plan
- Perform a GAP analysis between your performance and the desired level
- Identify the actions required to bridge these differences
- Based on these actions, create a series of SMART objectives to form the basis of the development plan
- Implement one of the objectives
Reflect on your actions and evaluate the difference they have made
- Reflect (using a reflective model) on their implementation
- Identify the difference they have made and consider future steps to improve your communication
- Demonstrate how to use Betari Box to embed self-improvement in communications
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Identify managerial approaches to communication and evaluate their implications
- Design a framework to evaluate your own communications skills
- Reflect on your own performance against your framework
- Develop an improvement plan
- Reflect on your actions and evaluate the difference they have made
Who is the course for?
Roles – junior and middle managers either with a degree in a non-business-related discipline or without a degree.
Sectors – the course is applicable across a variety of roles, sectors and geographies.
Entrepreneurs – who want to be equipped with a range of skills to run their business.
Learners who want to progress in their careers, either within their existing workplace or outside of their employer. They want to learn, exchange ideas and be informed, in order to perform better at work.
What software or tools do you need?
You can use your preferred media for the summative assessment. If you don’t have access to specific software, you could use Screencast-O-Matic: Screen Recorder and Video Editor, which is available on AppsAnywhere.
No specific software.
Who will you learn with?
Geoffrey Proudlock BA(Hons), MSc, CMgr FCMI, FHEA, FCIH - head of curriculum - business, law and creative Industries
Clare Garrick BA,(Hons), MA, FHEA, CMgr MCMI – business course leader. Coventry University Scarborough
Who developed the course?
Coventry University
Coventry secured 5 QS Stars for Teaching and Online Learning in the QS World University Ranking 2020 and has received No. 1 in the world for Massive Open Online Courses in MoocLab’s World University Ranking 2021.
Established
1992Location
Coventry
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
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