Feedback Skills
Mastering the Art of Constructive Feedback
Duration
1 weekWeekly study
1 hour
Feedback Skills
This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.
Change the way feedback conversations unfold
Feedback can transform performance, strengthen relationships, and support growth. You’ll explore how feedback becomes a powerful tool for meaningful communication and development.
You’ll examine how to approach challenging conversations, understand different perspectives, and make feedback more constructive, purposeful, and impactful in professional settings.
Navigate emotions and create constructive dialogue
By exploring techniques that encourage understanding and engagement, you’ll develop approaches that keep conversations focused on improvement rather than criticism. You’ll also examine what makes feedback motivating, uncovering principles that support trust, accountability, and continuous development within teams and organisations.
Turn feedback into lasting improvement
Explore practical feedback mechanisms for tracking progress and improving performance. By bringing together key principles and techniques, you’ll develop an action plan to apply feedback more effectively and lead constructive conversations with greater confidence.
Syllabus
Week 1
Feedback Skills
Course overview
An introduction to the course objectives and a chance to think about how you will learn. There is also an opportunity to introduce yourself and meet fellow learners.
Master the Art of Feedback
Master the art of delivering negative, constructive, and quality feedback. Understand how people feel, apply proven communication techniques, explore essential mechanisms, and implement the core principles of great feedback.
Who is this accredited by?
The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Explain the significance of constructive feedback
- Utilize feedback mechanisms to track performance
- Structure conversations for delivering negative feedback
- Apply effective methods for giving and receiving feedback
- Identify and manage emotional responses to feedback
- Implement advanced feedback techniques
Who is the course for?
This course is ideal for technical professionals, team leaders, and managers seeking to improve their feedback skills.
Who developed the course?
Packt
Practical Tech Learning, Built for Where the Industry Is Heading
For over 20 years, Packt has helped technologists at every stage turn complex topics into real, usable skills. We’re a global technology learning publisher with a library of more than 9,000 hands-on tutorials, and we’re adding to it constantly.
What's included?
This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.
- Unlimited access to this course
- Includes any articles, videos, peer reviews and quizzes
- Certificate of Achievement to prove your success when you're eligible
- Download and print your Certificate of Achievement anytime
Still want to know more? Check out our FAQs
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
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