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Drive Business Improvement with the EFQM Model

Discover how you can use the EFQM model to define business purpose, manage organisational change, and drive business improvement.

1,039 enrolled on this course

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  • Duration

    2 weeks
  • Weekly study

    3 hours
  • Accreditation

    AvailableMore info
The CPD Certification Service

The content of the following course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.

Manage business transformation with the EFQM leadership framework

The EFQM model is a management and leadership framework designed to help drive business improvement and manage organisational change.

On this course, you will explore the fundamentals of the EFQM model. You will ask: - Why? – clearly defining business purpose - How? – looking at business operations - What? – measuring achievements to date.

Through asking these questions you will learn how to improve business performance, and how to manage necessary changes to get there.

Drive business improvement through transformation

This leadership course will help you analyse the performance of your business using the EFQM model. You’ll discover how to bring about business transformation, define company culture, and incorporate best practices, like agile working.

Ultimately, the EFQM model will help you to cultivate better and more competitive organisations.

Discover the foundations of the EFQM model

The EFQM model was developed over 30 years ago by some of Europe’s most successful businesses. Since then, it has been used by thousands of organisations around the world to drive business improvement and manage change.

On this course you will begin to learn about the history of the EFQM model, and how and why it was developed. It can serve as a taster of a full EFQM qualification, if you want to first understand the fundamentals before going further.

What topics will you cover?

  • History of EFQM
  • Why organisations use the EFQM Model
  • The structure of the EFQM Model
  • How to use the EFQM Model

Who is this accredited by?

The CPD Certification Service
The CPD Certification Service:

The content of the following course has been certified by the CPD Certification Service as conforming to continuing professional development principles.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explain why EFQM formed and why the EFQM Model was created
  • List the reasons why organisations use the EFQM Model
  • Explain the main components of the EFQM Model and how they are connected
  • Select an appropriate use of the EFQM Model for your organisation

Who is the course for?

This course is aimed at anyone seeking a practical framework for business improvement and organisational change management. It will also be of interest to those who have some knowledge of the EFQM model and want to know more.

Who will you learn with?

Gail is EFQM's Director of Training. Since 1994 she has been training and supporting organisations to use the EFQM Model and RADAR throughout Europe, the Middle East, Asia, South Africa and the USA.

An independent management consultant with international experience and a strong connection with EFQM over many years in different roles. Currently acting as an Advisor for a project linked to UN SDGs

Who developed the course?


EFQM is an innovative, not-for-profit organisation, fusing data-driven insights, curated learning and development and networking opportunities for organisations and individuals worldwide.

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn

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