Skip to 0 minutes and 0 seconds Personal lines insurance: ‘What is it?’ and ‘Who is it for?’ This interactive and engaging FutureLearn course aims to answer just those questions. It is a simple introduction to the world of insurance.
Skip to 0 minutes and 13 seconds So first we need to know: ‘what’s the point of insurance?’ ‘Why do we have it?’ Is it just some dry subject, or can it have a positive effect on everyone’s lives? And how does it work? I know I pay a small amount each month to insure my home, but if it burnt down it would cost the insurer thousands of dollars to repair. How can it afford to do that? As well as looking at how insurance works, you will find out who sells insurance, how they sell it and all about the interesting jobs that there are in insurance. Personal lines insurance is for people, not businesses. It covers the things an individual needs to protect.
Skip to 0 minutes and 50 seconds Things they own, like their home and their belongings; and things they do, like drive a car or go on holiday. With all these things, it would cost us if something went wrong. This course describes how insurance protects us from that cost. This course is not all theory. It is also practical. You will be introduced to the skills you need to deal with people, particularly customers in a good way. How to make sure you really listen, and how to deal with those difficult conversations. And how to find out if your customer is really happy. The course is also interactive. Join in the conversations about what you’re discovering with the other learners on the course and share ideas and insights.
Skip to 1 minute and 29 seconds You will leave this course knowing how personal lines insurance can be of value to you as an individual. And if you work in insurance, or would like to, you will have the knowledge you need to take the next steps.