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An Introduction to Complexity, Collaborative Care and Organisational Culture

Explore examples and critical models of larger scale systems of care.

An Introduction to Complexity, Collaborative Care and Organisational Culture
  • Duration

    2 weeks
  • Weekly study

    10 hours

Progress your skills from understanding the models, to how to actually use them.

This course looks at some of the types of situations in which service developments of varying simplicity or complexity take place, requiring the judgement of what approaches and tools to use to carry out service improvement.

That will include:

  • Why and how to select the tools to be used.
  • Modifying tools as required to best fit the service improvement situation and tasks.
  • Synthesising tools such as combining force filed analysis with SWOT analyses, or financial transactions with critical path analyses.

What topics will you cover?

  • The parts and functions that make up a system of care (whether that is a team, organisation or multi-organisational service like the UK NHS).
  • The politics of people’s perspectives, powers and relationships.
  • Complexity management: being able to see how management processes can be applied.

Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Reflect critically on professional-patient relationships with a particular emphasis on ensuring integrated care.
  • Assess critically the shifting relationships between professional identity and managerial imperatives.

Who is the course for?

Coventry University MSc Nursing students.

Please note that the staff described in the ‘Who will you learn with?’ section below may be subject to change.

Who will you learn with?

Senior Lecturer for 19 years. Interests include evidence based practice, healthcare leadership, contemporary issues, acute adult nursing.
Clinical background in acute medicine and cardiology nursing

Who developed the course?

Coventry University

Coventry secured gold in the UK Government’s 2017 Teaching Excellence Framework (TEF) and is University of the Year for Student Experience in The Times & The Sunday Times Good University Guide 2019.

  • Established

  • Location


Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control

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