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Operations Management: Process Mapping and Supply Chain

Learn critical techniques in process mapping to enhance supply chain management and deliver better results for customers.

Two businesswomen are in the office using laptop, digital tablet and chart papers while working together.

Solve business challenges with improved supply chain management

Effective supply chain management is crucial in coordinating the process of production. It also plays a key role in managing inventories, location, and transportation of goods and services.

On this four-week course, you’ll gain theoretical and practical knowledge of operations management, with a focus on supply chain management, to help you solve key business challenges.

You’ll learn how to optimise and ensure the continuous improvement of supply chain management to achieve the best sustainable outcome for your customer.

Delve into process management and process mapping

Every business has processes in place, and this system must be efficient in order to reduce problems in both delays and costs.

You’ll analyse key concepts of process management and learn how to ensure an effective approach. Within this, you’ll learn how to use process mapping to identify all the steps within existing processes, and how to use these insights to improve efficiency.

Explore communication and information flow to enhance your business practices

For your business to function properly, communication and information flow are key.

You’ll learn how to improve communication between all departments and employees to ensure information moves seamlessly through the organisation.

Deliver continuous improvement in your supply chain management

To help aid in the continuous improvement of supply chain management, you’ll apply critical thinking to quality and productivity management. You’ll also learn how technology can be used to deliver further improvements.

Learning from the experts at Sentinel|9, you’ll finish the course knowing how to boost your supply chain management for the benefit of both the organisation and the employees.

Syllabus

  • Week 1

    Process management, process mapping and design

    • Course welcome

      Welcome to Operations Management: Process Mapping and Supply Chain. Let's get started!

    • Process management, process mapping and design

      This week we take a look at what process management is.

    • End of Week 1 wrap up

      A review of what's been covered and looking forward to next week.

  • Week 2

    Procedural outline and quality, communication and productivity management

    • Weekly welcome

      Find out what's happening this week.

    • Procedural outline and quality, communication management and process re-engineering

      We explore procedural outline and quality, and learn about SOPs.

    • Quality and productivity management part 1

      The definition of quality depends on the role of the people defining it.

    • End of Week 2 wrap up

      A review of what's been covered and looking forward to next week

  • Week 3

    Quality and productivity, and supply chain management

    • Weekly welcome

      Find out what's happening this week.

    • Quality and productivity management part 2

      We continue with our exploration of quality and productivity management.

    • Supply chain management

      We explore what a supply chain is, and what supply chain management involves.

    • End of Week 3 wrap up

      A review of what's been covered and looking forward to next week

  • Week 4

    Supply chain management - continuous improvement and technology

    • Weekly welcome

      We look at supply chain management in more detail, including the need for continuous improvement.

    • Supply chain management - continuous improvement and technology part 1

      We explore the different categories of inventory.

    • Supply chain management - continuous improvement and technology part 2

      We continue with supply chain management, and take a closer look at supply chain networks.

    • End of course wrap up

      It's the end of the course. Look back at what you've covered and consider what to do next.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Assess the theoretical and practical knowledge of operations management to solve current business challenges
  • Discuss and analyse the key concepts of process management
  • Apply critical thinking to supply chain management, quality and productivity management
  • Demonstrate a comprehensive understanding of communication and information flow in the business to improve current business practice

Who is the course for?

This course is designed for anyone interested in learning more about the critical aspects of supply chain management.

The knowledge acquired on this course can be used in different business contexts.

Who developed the course?

Sentinel|9

Sentinel|9 is an education content provider. They provide university-level content independently to offer a different pace of learning for individuals and institutions. They have a dynamic content library and Learning Management System (LMS) which is suitable for online, blended and face-to-face delivery.

FutureLearn

FutureLearn is jointly owned by The Open University and The SEEK Group and has been providing online courses for learners around the world over the last eight years.

What's included?

This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime

Still want to know more? Check out our FAQs

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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