Process mapping and design

Watch the video and then summarise what you have learned.

Why process mapping?

Process mapping is a technique that allows us to visually understand the process, who is involved, and how the inputs into the process are translated into outcomes or deliverables. Processes are mapped at what level, not the how level, what is to be achieved and not how it is actually done. This is important because all too often, business processes are mapped with too much detail with the result that they lose clarity, and with it, understanding. It is this understanding that is important at this stage. The details can follow. Processes can be mapped for many reasons. Training and development, simply to understand what the process involves. To aid communication and awareness of position in the process.