Process Improvement and Problem Solving
Master Techniques in Continuous Improvement and Effective Problem Solving
Duration
2 weeksWeekly study
1 hour
Process Improvement and Problem Solving
This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.
Drive Continuous Improvement and Solve Problems Effectively
Developed by Packt, a leader in learning and information services for IT professionals, this course delivers actionable methodologies to streamline workflows and eliminate organisational friction. The curriculum bridges strategic theory with tactical execution, providing participants with the practical toolsets required to diagnose systemic issues and optimise business performance. Students will explore how to manage operational data efficiently using modern technology, facilitate high-impact brainstorming sessions, and execute systematic process improvements that drive measurable value across any enterprise.
Continuous Improvement and Waste Reduction
Sustainable innovation relies heavily on structured execution and continuous optimisation. This course unpacks essential lean frameworks and root-cause analysis tools used by top-performing organisations globally. Participants will master tactical frameworks designed to minimise friction and maximise productivity, such as the 5 Whys approach for deep root-cause analysis and the Deming Cycle for iterative Plan-Do-Check-Act improvement loops. Additionally, the curriculum integrates the TIMWOOD model to systematically target and eliminate the seven classic forms of operational waste, empowering learners to transform raw innovation into scaled, highly profitable realities.
Syllabus
Week 1
Process Improvement and Problem Solving
Course overview
An introduction to the course objectives and a chance to think about how you will learn. There is also an opportunity to introduce yourself and meet fellow learners.
Problem Solving & Innovation
Identify root causes, generate ideas, and solve real problems through structured questioning, collaborative brainstorming, and action‑based learning.
Week 2
Process Improvement
Process Improvement
Improve efficiency by reviewing and managing processes, reducing waste, using data and technology, sharing best practices, generating ideas, and continuously planning, implementing, and reviewing improvements.
Who is this accredited by?
The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Apply the "5 Why's" approach to problem-solving
- Facilitate effective brainstorming sessions
- Manage data efficiently using technology
- Implement continuous improvement strategies with the Deming Cycle
- Plan and execute process improvements
- Reduce waste in business processes using the TIMWOOD model
Who is the course for?
This course is ideal for technical professionals, project managers, and business analysts. Prerequisites include a basic understanding of project management and familiarity with organisational processes.
Who developed the course?
Packt
Practical Tech Learning, Built for Where the Industry Is Heading
For over 20 years, Packt has helped technologists at every stage turn complex topics into real, usable skills. We’re a global technology learning publisher with a library of more than 9,000 hands-on tutorials, and we’re adding to it constantly.
What's included?
This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.
- Unlimited access to this course
- Includes any articles, videos, peer reviews and quizzes
- Certificate of Achievement to prove your success when you're eligible
- Download and print your Certificate of Achievement anytime
Still want to know more? Check out our FAQs
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
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