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Core Managers: Inclusive Workplaces (Creating a Psychological Contract)

Harness your inclusive leadership skills to create and maintain good psychological contracts in any healthcare facility.

582 enrolled on this course

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Core Managers: Inclusive Workplaces (Creating a Psychological Contract)

582 enrolled on this course

  • 5 weeks

  • 2 hours per week

  • Digital certificate when eligible

  • Introductory level

Find out more about how to join this course

Develop healthy psychological contracts to ensure equality and diversity at work

A psychological contract is not written down, but it’s vital to workplace success. Simply put, it defines the relationship, commitments, and expectations between leadership and staff.

Developing and maintaining healthy psychological contracts can be difficult but it’s an essential part of leadership. This five-week course explores how you, as a leader, can create psychological contracts that help ensure both equality and diversity.

Hone your understanding of psychological contracts

Over the five weeks of this course, you’ll learn more about human relationships and the key factors to make them successful, the skills needed to create and maintain a psychological contract, and your inclusive leadership role.

Develop practical skills to foster workplace diversity and relationships

After learning about psychological contracts and how to maintain them, you’ll get clear instructions on how to apply this theory to your own workplace.

You’ll take away key action items that you can implement immediately, as well as effective ways to prevent and recover from psychological contract breaches.

Learn inclusive leadership with a dedicated team

This course is presented by the NHSE London Workforce Equality & Inclusion Team together with NHS Leadership Academy, a part of NHS England (NHSE). The Academy aims to develop exceptional leadership, equality, and diversity across the NHS, thereby improving service delivery and patient care.

Course convenor Ioana Parry, MA, MSc, PG Cert, MRes, MBPSs is a skilled Equality, Diversity, and Inclusion and Organisational Development Manager at NHSE. She is an Organisational Psychologist by profession and her expert guidance will ensure that you develop strong inclusive leadership and psychological contract skills.

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Skip to 0 minutes and 7 seconds Every good relationship is based on trust, and a shared understanding of what each party expects from the other. In the context of the workplace, this unspoken understanding of expectations between employer and employee forms what we call a “psychological contract”. Often these expectations are taken for granted, but they form foundation on which the relationship is built, so it can be beneficial to deepen your awareness of your psychological contracts. Psychological contracts are two-way; both parties must uphold their end for the relationship to flourish. They are grounded in a mutual awareness of individual obligations, as well as a dynamic of reciprocity. Strong employer-employee relationships signify the fulfilment of the psychological contract, and when the contract is breached, we will see relational breakdown.

Skip to 0 minutes and 57 seconds We will return to this again later, but for now the key takeaway is to understand that, as a manager, upholding psychological contracts within your team is paramount to ensuring effective working relationships and creating an environment of trust, respect and fairness. Psychological contracts, like all relationships, need to be nurtured to protect and evolve them. Throughout this topic we are going to explore the history and nature of psychological contracts as well as consider some of the challenges faced, such as accounting for diversity within psychological contracts and contract breaches.

What topics will you cover?

  • Introduction to the Psychological Contract
  • Managing the Psychological Contract in a diverse workforce
  • How we can prevent the Psychological Contract breach
  • How we can recover from the Psychological Contract breach
  • Your role as a leader

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explain what psychological contracts are and how to manage them in diverse teams.
  • Explain why psychological contracts are breached and how to prevent breaches.
  • Explain how to recover from psychological contract breaches and repair relationships.
  • Explain the role of managers to effectively manage psychological contracts focusing on key ingredients of human relationships, in life and at work..

Who is the course for?

This course is designed for anyone involved in healthcare facility leadership, from supervisors to managers, who is interested in cultivating equality and diversity in the workplace. This is the second course of the Core Managers’ Programme

What software or tools do you need?

To take part in this course you will need a computer, laptop, or mobile phone access with internet for 30 minutes per week. You may also need a notebook for your learning journal. Each week, you will be provided with activities that you can implement at work. In total, the learning time (at the computer and practical) will be two hours. You can record your thoughts and learning experiences, in your learning journal and reflect further through writing. Although the journal is not mandatory, we highly recommend this very useful learning tool. Writing brings an additional level of understanding and processing of information that illuminates experience and extends the learning that you are acquiring through the course.

Who will you learn with?

Ioana Parry is an EDI OD & Evaluation Manager at NHS-E/I and an Organisational Psychologist by profession. Ioana is a member of the British Psychological Society, Division of Occupational Psychology.

I am the Strategic Head for Equality and Inclusion London Region - NHS England & NHS Improvement. and the
Co-Director London COVID Legacy and Equity Partnership - NHS England & NHS Improvement

Who developed the course?

NHS Leadership Academy

Our purpose is to help people discover and fulfil their leadership potential to deliver outstanding health and care.

London Race Strategy

London’s Workforce Race Strategy team recognise the challenge and complexity involved in addressing race inequality. They work across London’s NHS to make a significant and tangible difference to the experiences of its BME workforce.

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Ways to learn

Choose the best way to learn for you!

Subscribe & save


Automatically renews

Develop skills to further your career

  • Access to this course
  • Access to 1,000+ courses
  • Learn at your own pace
  • Discuss your learning in comments
  • Digital certificate when you're eligible

Cancel for free anytime

Buy this course

$134/one-off payment

Fulfill your current learning need

  • Access to this course
  • Learn at your own pace
  • Discuss your learning in comments
  • Printed and digital certificate when you’re eligible

Limited access


Sample the course materials

  • Access expires 25 May 2024

Find out more about certificates, Unlimited or buying a course (Upgrades)

Learning on FutureLearn

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  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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