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Service Science and Sustainability

Discover the science behind service systems, and in the process learn how the service sector can become more sustainable.

Service Science and Sustainability
  • Duration3 weeks
  • Weekly study4 hours
  • LearnFree
  • Extra BenefitsFrom $54Find out more

Discover what service science is and how to best provide sustainable services

The service industry is underpinned by the systems that help to provide a service, and the stakeholders in the companies involved.

Understanding this complex ecosystem is the task of service science – a new discipline that aims to understand the service sector more clearly.

On this course, you’ll analyse practical examples of service systems – their stakeholders and their value propositions. You’ll understand how services are co-created, and practise the methods and tools of service science.

Ultimately you’ll learn how the service industry as a whole can become more sustainable.

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Skip to 0 minutes and 5 secondsHi, it's Fu-ren Lin. I'm the instructor for this course, service science and sustainability. I'm the professor in the institute of service science, National Tsing Hua University, Taiwan. In the first week, for those who are not knowing service science well, this is an opportunity for you to know service science. We'll start with a very new logic called "service logic" to know the world as a complex system, so how do we model a complex system, and then we know what service science is through a lot of examples.

Skip to 0 minutes and 46 secondsNo matter where you are, what your profession is, as a villager, we all face the issues of sustainability. On week 2, after you learned what service science is, in this week, we'll bring you to know what service science can help to enhance the sustainability. We'll take the regional revitalization examples, for you to understand how service science can help sustainability on the second week. Then we are moving on to the third week, then I'm going to give you some tool kits, so that you can start to explore the living environment around issues, so that you can exercise all the concept, method, tools. And then share what you can propose any good idea, to enhance sustainability in your region.

Skip to 1 minute and 38 secondsI'll like to invite you to join the journey, to see the world with service dominant logic with whole method and tools to tackle the sustainability. Let's move on, go!

What topics will you cover?

  • The essence of service science: service system and value co-creation

  • The value propositions of different stakeholders in service systems

  • Methods and tools of service science

  • Case studies and stakeholder interviews about service systems and value co-creation for sustainability

When would you like to start?

Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts. Find out more

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explore the discipline of service science, and understand the system view and value co-creation principles
  • Develop knowledge of service science, and cross your disciplines to frame the issues of sustainability
  • Investigate the real-world service system, and know how to analyze service systems by several case studies
  • Design your own way of investigation, and practice the methods and tools for enhancing the sustainability of service systems

Who is the course for?

Service science is a multi-disciplinary area of study. Students from different backgrounds – information management, design, computer science, social science, etc – will find service science rewarding.

Students wanting to understand service from a more holistic and dynamic viewpoint would also benefit.

Moreover, this course is ideal for people working in the service industry looking to enhance the sustainability of service by using innovative methodology and tools.

Who will you learn with?

The course assistant in service science and sustainability, currently based in Taiwan. I am now a master's student at National Hsing Hua University, studying service design and innovation.

Who developed the course?

National Tsing Hua University

National Tsing Hua University in Taiwan consistently ranks as one of the premier universities in East Asia.

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