• National Tsing Hua University logo

Service Science and Sustainability

Discover the science behind service systems, and in the process learn how the service sector can become more sustainable.

Service Science and Sustainability
  • Duration3 weeks
  • Weekly study4 hours
  • 100% onlineTry this course for free
  • Extra BenefitsFrom $59Find out more

Discover what service science is and how to best provide sustainable services

The service industry is underpinned by the systems that help to provide a service, and the stakeholders in the companies involved.

Understanding this complex ecosystem is the task of service science – a new discipline that aims to understand the service sector more clearly.

On this course, you’ll analyse practical examples of service systems – their stakeholders and their value propositions. You’ll understand how services are co-created, and practise the methods and tools of service science.

Ultimately you’ll learn how the service industry as a whole can become more sustainable.

Skip to 0 minutes and 5 seconds Hi, it’s Fu-ren Lin. I’m the instructor for this course, Service Science and Sustainability. I’m the professor in the Institute of Service Science, at National Tsing Hua University, Taiwan. In the first week, for those who are do not know service science well, this is an opportunity for you to learn about this field. We’ll start with a very new logic called “service logic,” in order to see the world as a complex system. So, how do we model a complex system, and see what service science is through examples?

Skip to 0 minutes and 46 seconds No matter where you are, or what your profession is, we all face issues of sustainability. In week two, after you have learned what service science is,

Skip to 1 minute and 6 seconds using regional revitalization examples, we will help you understand how service science can help sustainability. In the third week,

Skip to 1 minute and 21 seconds so that you can start to explore the living environment, we will introduce new concepts, methods, and tools. Then you can propose any good idea, to enhance sustainability in your region. I’ll like to invite you to join the journey, to see the world through the lens of service dominant logic, with holistic methods and tools to tackle sustainability. Let’s move on!

What topics will you cover?

  • The essence of service science: service system and value co-creation

  • The value propositions of different stakeholders in service systems

  • Methods and tools of service science

  • Case studies and stakeholder interviews about service systems and value co-creation for sustainability

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explore the discipline of service science, and understand the system view and value co-creation principles
  • Develop knowledge of service science, and cross your disciplines to frame the issues of sustainability
  • Investigate the real-world service system, and know how to analyze service systems by several case studies
  • Design your own way of investigation, and practice the methods and tools for enhancing the sustainability of service systems

Who is the course for?

Service science is a multi-disciplinary area of study. Students from different backgrounds – information management, design, computer science, social science, etc – will find service science rewarding.

Students wanting to understand service from a more holistic and dynamic viewpoint would also benefit.

Moreover, this course is ideal for people working in the service industry looking to enhance the sustainability of service by using innovative methodology and tools.

Who will you learn with?

I am a professor at the Institute of Service Science, National Tsing Hua University, Taiwan. My current research topics mainly on knowledge-intensive and technology-enabled service.

The course assistant in service science and sustainability, currently based in Taiwan. I am now a master's student at National Hsing Hua University, studying service design and innovation.

Who developed the course?

National Tsing Hua University

National Tsing Hua University in Taiwan consistently ranks as one of the premier universities in East Asia.

  • Established1956
  • LocationTaiwan
  • World rankingTop 360Source: Times Higher Education World University Rankings 2021

Join this course

Start this course for free, upgrade for extra benefits, or buy Unlimited to access this course and hundreds of other short courses for a year.


Join free and you will get:

  • Access to this course for 5 weeks


Upgrade this course and you will get:

  • Access to this course for as long as it’s on FutureLearn
  • A print and digital Certificate of Achievement once you’re eligible

Unlimited (New!)
$279.99 for one year

Buy Unlimited and you will get:

  • Access to this course, and hundreds of other FutureLearn short courses and tests for a year
  • A printable digital Certificate of Achievement on all short courses once you’re eligible
  • The freedom to keep access to any course you've achieved a digital Certificate of Achievement on, for as long as the course exists on FutureLearn
  • The flexibility to complete your choice of short courses in your own time within the year
Find out more about upgrades or Unlimited.