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Service Science and Sustainability

Discover the science behind service systems, and in the process learn how the service sector can become more sustainable.

Service Science and Sustainability

Discover what service science is and how to best provide sustainable services

The service industry is underpinned by the systems that help to provide a service, and the stakeholders in the companies involved.

Understanding this complex ecosystem is the task of service science – a new discipline that aims to understand the service sector more clearly.

On this course, you’ll analyse practical examples of service systems – their stakeholders and their value propositions. You’ll understand how services are co-created, and practise the methods and tools of service science.

Ultimately you’ll learn how the service industry as a whole can become more sustainable.

Skip to 0 minutes and 5 seconds Hi, it’s Fu-ren Lin. I’m the instructor for this course, Service Science and Sustainability. I’m the professor in the Institute of Service Science, at National Tsing Hua University, Taiwan. In the first week, for those who are do not know service science well, this is an opportunity for you to learn about this field. We’ll start with a very new logic called “service logic,” in order to see the world as a complex system. So, how do we model a complex system, and see what service science is through examples?

Skip to 0 minutes and 46 seconds No matter where you are, or what your profession is, we all face issues of sustainability. In week two, after you have learned what service science is,

Skip to 1 minute and 6 seconds using regional revitalization examples, we will help you understand how service science can help sustainability. In the third week,

Skip to 1 minute and 21 seconds so that you can start to explore the living environment, we will introduce new concepts, methods, and tools. Then you can propose any good idea, to enhance sustainability in your region. I’ll like to invite you to join the journey, to see the world through the lens of service dominant logic, with holistic methods and tools to tackle sustainability. Let’s move on!

What topics will you cover?

  • The essence of service science: service system and value co-creation

  • The value propositions of different stakeholders in service systems

  • Methods and tools of service science

  • Case studies and stakeholder interviews about service systems and value co-creation for sustainability

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explore the discipline of service science, and understand the system view and value co-creation principles
  • Develop knowledge of service science, and cross your disciplines to frame the issues of sustainability
  • Investigate the real-world service system, and know how to analyze service systems by several case studies
  • Design your own way of investigation, and practice the methods and tools for enhancing the sustainability of service systems

Who is the course for?

Service science is a multi-disciplinary area of study. Students from different backgrounds – information management, design, computer science, social science, etc – will find service science rewarding.

Students wanting to understand service from a more holistic and dynamic viewpoint would also benefit.

Moreover, this course is ideal for people working in the service industry looking to enhance the sustainability of service by using innovative methodology and tools.

Who will you learn with?

I am a professor at the Institute of Service Science, National Tsing Hua University, Taiwan. My current research topics mainly on knowledge-intensive and technology-enabled service.

Who developed the course?

National Tsing Hua University (NTHU)

National Tsing Hua University in Taiwan consistently ranks as one of the premier universities in East Asia.

  • Established

    1956
  • Location

    Taiwan
  • World ranking

    Top 170Source: QS World University Rankings 2021

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Find out more about upgrades or Unlimited.

Available until 22 November 2021 at 23:59 (UTC). T&Cs apply.

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  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
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Map your progress

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  • Complete 90% of course steps and all of the assessments to earn your certificate

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