This course is part of the Hospitality & Luxury Management Leadership ExpertTrack
Stakeholder Relationship Management
Learn how to identify, engage, and collaborate with stakeholders to achieve lasting business success.
Duration
2 weeksWeekly study
1 hour100% online
How it worksIncluded in an ExpertTrack
Course 1 of 4
Stakeholder Relationship Management
Develop effective strategies for stakeholder engagement
Stakeholder relationships are at the heart of successful project delivery, strategic decision-making, and organisational change.
On this two-week course, you’ll gain practical skills and tools to engage stakeholders confidently and drive positive outcomes.
Explore how to identify and analyse stakeholders
Begin by discovering techniques for identifying and classifying key stakeholders.
You’ll learn how to conduct stakeholder analysis using industry-recognised models such as RACI and SCARF, helping you assess influence, interest, and communication needs.
Learn to engage and collaborate effectively
You’ll focus on building relationships and trust through structured collaboration strategies.
What’s more, you’ll develop tailored engagement plans, improve communication techniques, and learn how to align stakeholder expectations with project goals. With these practical skills, you’ll strengthen your ability to navigate diverse perspectives and drive alignment.
Master change management and conflict resolution
Walk away with the tools to support organisational change while maintaining strong professional relationships.
By the end of this course, you’ll explore how to manage stakeholder involvement during periods of change, applying conflict resolution strategies with ease.
Syllabus
Week 1
Understanding and Analyzing Stakeholders
Lesson 0: Introduction
Get an overview of the course structure, learning goals, and what to expect. Meet your instructor and understand how stakeholder management fits into project and change environments.
Lesson 1: Identify Stakeholders
Learn who stakeholders are, explore different types, and apply techniques to identify and map them effectively within a project or organizational context.
Lesson 2: Analyze Stakeholders
Discover tools to analyze stakeholders’ influence, attitudes, and communication needs, including stakeholder registers, RACI, and behavioral models like SCARF and DISC.
Week 2
Collaborating and Supporting Stakeholders Through Change
Lesson 3: Collaborate with Stakeholders
Build essential collaboration skills using frameworks like the LISTEN model and transparency-trust cycle, and learn strategies for managing conflict and communication.
Lesson 4: Change Support
Understand why change can be difficult, and learn how to plan and support organizational change initiatives that align with stakeholder needs and expectations.
Prove you're job ready
Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.
- Learn the latest in your chosen industry or subject.
- Complete each course and pass assessments.
- Receive certificates validated by the educating organisation.
- Impress employers with learning outcomes you can add to your CV.
- Make your career dreams a reality.
Download a PDF
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Identify different types of stakeholders.
- Analyze the role of stakeholders and their needs for communication and support.
- Identify conflict and select conflict resolution strategies.
- Plan change management activities around stakeholder needs.
Who is the course for?
This course is ideal for professionals who collaborate with multiple stakeholders, including project managers, business analysts, relationship managers, and team leads.
It’s also useful for anyone looking to improve communication and engagement strategies across workplace functions.
Who will you learn with?
Who developed the course?
Starweaver
Starweaver is a next generation platform that engages your workforce as no other. Combining business and technical skills, Starweaver provides real-time skill building that is in line with your business objectives and strategies, and in your associates day to day tasks and jobs.
Start learning today - free 2-day trial
After your free trial you can:
- Pay $39 per month to keep learning online
- Have complete control over your subscription; you can cancel any time
- Work at your own pace and set your own deadlines at every stage
- Only pay while you’re learning; the subscription will cancel automatically when you finish
- Complete online assessments to test your knowledge and prove your skills
- Earn digital course certificates and a final award that you can share online, with potential employers, and your professional network
- Keep access to the content of courses you complete even after your subscription ends
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
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