• City & Guilds Group logo
  • Institute of Leadership and Management (ILM)

Leading a Team: Coaching Techniques and Team Performance Management

Understand how to lead a team using coaching to drive performance and to measure results.

  • Duration

    2 weeks
  • Weekly study

    3 hours

Discover the right leadership style for you.

As a team leader, adaptability helps you respond effectively to members of your team and the needs of the business.

This two-week course will arm you with the key practical skills and knowledge that employers consider essential in a team leader.

You’ll examine different leadership techniques and understand how and when to adapt your style to suit different work situations.

Explore coaching models you can implement within your team

You’ll discover how you can develop and support your team using coaching.

Examining different coaching models, you’ll learn how to apply these techniques in your role, helping your team members reach their full potential and making team meetings more productive.

Learn how to effectively monitor team performance

Once you know about the different styles of coaching and leadership, you’ll learn how you can apply these to develop your team’s performance.

You’ll understand how to provide evidence-based feedback to members of your team and how to manage challenging conversations objectively, without conflict.

On the course, you’ll have the chance to engage with a peer group using social learning. This means that you can take part in discussions to share experiences and to provide and receive feedback from your fellow learners to support your progress.

At the end of this course, you’ll have your skills certified by ILM, the UK’s top leadership and management institute.

Once you complete the full Expert Track, you’ll receive an ILM branded digital credential.

What topics will you cover?

  • Leadership styles
  • Coaching
  • Developing performance, using feedback and managing challenging conversations

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Identify different leadership styles that may be used in different situations
  • Lead team meetings effectively
  • Evaluate different coaching models and consider which approaches will best develop team performance
  • Develop techniques for approaching difficult conversations
  • Apply strategies for improving team performance, including conducting effective appraisals

Who is the course for?

This course is designed for anyone wanting to improve their leadership in a managerial position. You may be just stepping into the role or already working in your first supervisory position and want to learn practical and essential skills.

Who developed the course?

City & Guilds Group

We support over 4 million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose. 


ILM are passionate about harnessing the power of leadership to transform people and businesses for the better.

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn

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