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Using Social Media Marketing to Engage Consumers Effectively

Explore the role of social media in achieving marketing objectives, and choose the most effective ways of engaging with consumers.

  • Duration

    2 weeks

  • Weekly study

    10 hours
Overview
Requirements

Engagement with customers is key: put social media to work

This short course will equip you with the social media knowledge that will help you to achieve your marketing goals. You’ll be introduced to basic marketing principles that apply to all social media, specific platform characteristics will be examined, and you’ll learn how to design and develop a social media strategy and monitor its effectiveness.

The course will also look at the importance of virals, focusing on the factors that increase virality, and relevant concepts for a more comprehensive understanding of social media marketing.

What topics will you cover?

  • Introduction to social media marketing
  • Social media strategy
  • Social media optimisation
  • Viral marketing

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Understand the principles of social media marketing
  • Evaluate the benefits of different social media platforms to achieve specific marketing goals
  • Design and develop a social media strategy and set KPIs
  • Identify the appropriate tools to measure the effectiveness of a social media strategy
  • Understand social media optimisation
  • Understand the benefits of viral marketing and related concepts (e-WoM, UGC)

Who is the course for?

This course is for emerging business managers with a professional or personal interest in managing and implementing digital marketing that contributes to an organisation’s total success. It is suitable for those with a background in business - corporate or private - or with relevant work experience, and for those who wish to expand their existing knowledge of marketing and promotion into the digital dimensions.

Please note that the individuals detailed in the ‘Who will you learn with?’ section below, are current staff members and may be subject to change.

Who developed the course?

Coventry University

Coventry secured 5 QS Stars for Teaching and Online Learning in the QS World University Ranking 2020 and has received No. 1 in the world for Massive Open Online Courses in MoocLab’s World University Ranking 2021.

  • Established

    1992

  • Location

    Coventry

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control

Want to know more about learning on FutureLearn? Using FutureLearn