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UX Research at Scale: Surveys, Analytics, Online Testing

Build your skills in conducting UX surveys at scale to gain UX insights, and explore alternative testing and research methods.

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UX Research at Scale: Surveys, Analytics, Online Testing
  • Duration

    8 weeks
  • Weekly study

    3 hours
  • 100% online

    Learn at your own paceHow it works
  • Included in an ExpertTrack

    Course 5 of 6
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    $39/monthFind out more

Discover how to create, analyse, and report on data from UX research surveys

UX surveys offer UX designers the chance to uncover user needs and user attitudes towards a product or system concept they use before connecting these needs to user characteristics.

This course, created and led by the University of Michigan, will help you build your skills in survey methodology for UX research.

Learn how to conduct UX research at scale

You’ll explore the basics of creating an effective UX survey, including when and how to use surveys, what questions to ask, who to ask, and how to take on research at scale.

As you learn how to conduct a survey of your own design, you’ll build your skills in developing A/B testing techniques as well as analysing and reporting on large scale UX surveys and unmoderated studies.

Use online surveys and web analytics to improve UX

The course will also introduce you to using web analytics to gain UX insights remotely from a large number of users.

As you learn more about behavioural analytics and preference testing, you’ll discover how to critique user surveys so that you can extract actionable insights to inform your UX design.

Explore the possibilities of remote testing

With the evolution of technology, UX researchers now have more opportunities to test and research products in new and exciting ways.

On this course, you’ll look at the different types of tests and data that remote testing can offer, as well as how to create successful remote studies that will yield actionable findings.

What topics will you cover?

  • When and How to Use Surveys
  • Asking the Right People (Coverage Error)
  • Getting Answers (Nonresponse error)
  • Writing Questions (Measurement Error)
  • About Research at Scale
  • Behavioral Analytics
  • Remote Testing
  • A/B Testing and Preference Testing

Prove you're job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass assessments.
  • Receive certificates validated by the educating organisation.
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dreams a reality.

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Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Describe how web analytics works and how to analyze analytics data
  • Develop A-B tests, before/after, and multivariate experiments
  • Design and analyze remote unmoderated testing studies
  • Report on and analyze large scale user experience studies and learn about the different types and uses of surveys in UX research
  • Assess the survey population: when to sample, when to recruit
  • Develop a survey instrument that meets your requirements
  • Report on and analyze surveys
  • Assess user surveys

Who is the course for?

This course is designed for anyone looking to gain experience in UX principles, techniques and processes, specifically in the areas of UX research and online UX testing at scale.

Who developed the course?

University of Michigan

As the #1 public research university in the United States, U-M has been a leader in research, learning, and teaching for more than 200 years, with 102 Grad programs in the top 10 — U.S. News & World Report (2019).

  • Established

    1817
  • Location

    Ann Arbor, Michigan, USA
  • World ranking

    Top 30Source: Times Higher Education World University Rankings 2020

About this ExpertTrack

Advance your skills in user-centred UX design and start your journey towards a career in UX or UX research.

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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After your free trial you can:

  • Pay $39 per month to keep learning online
  • Have complete control over your subscription; you can cancel any time
  • Work at your own pace and set your own deadlines at every stage
  • Only pay while you’re learning; the subscription will cancel automatically when you finish
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates and a final award that you can share online, with potential employers, and your professional network
  • Keep access to the content of courses you complete even after your subscription ends

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