• University of Edinburgh

MSc Service Management and Design

Elevate your career in diverse sectors as you gain an understanding of the relationship between service design and service management. This online MSc from The University of Edinburgh will help you gain expert insights to use in your workplace.

Two colleagues looking at a laptop which the male is holding together while standing in a cafe at their workplace.
  • Level

    Masters Degree
  • Duration

    2 years Part-time
  • Language


MSc Service Management and Design

  • Masters Degree (Postgraduate)

  • 2 years Part-time

  • Discover the importance of integrating service design and service management

    To design effective services, we must have an understanding of how they are expected to be delivered and managed. And to successfully manage services, we should know how and why they have been designed.

    This online master’s brings together both service design and service management to help you gain a comprehensive understanding of how the two are integrated.

    Working from this perspective, you’ll develop the critical, creative, and data skills that are essential to your career development and success.

    Develop key data skills to advance in your career

    Whether you already work in service management or design or you’re looking to start your career, this master’s will equip you with the skills for different fields of employment.

    You have the option of graduating with a postgraduate certificate, postgraduate diploma, PPD, or MSc.

    What skills will you learn?

    • Service management
    • Service design
    • Data

    To be eligible for this master’s you should have:

    • A UK 2:1 honours degree, or its international equivalent, in any discipline. • We will also consider your application if you have other professional qualifications or experience; please contact us to check before you apply.

    English language requirements:

    • Regardless of your nationality or country of residence, you must demonstrate a level of English language competency at a level that will enable you to succeed in your studies.

    We accept the following English language qualifications at the grades specified:

    • IELTS Academic: total 7.0 with at least 6.5 in each component. • TOEFL-iBT (including Home Edition): total 100 with at least 23 in each component. We do not accept TOEFL MyBest Score to meet our English language requirements. • C1 Advanced (CAE) / C2 Proficiency (CPE): total 185 with at least 176 in each component. • Trinity ISE: ISE III with passes in all four components. • PTE Academic: total 70 with at least 62 in each component. • Your English language qualification must be no more than three and a half years old from the start date of the programme you are applying to study, unless you are using IELTS, TOEFL, Trinity ISE or PTE, in which case it must be no more than two years old.

    On successful completion of this programme, you will:

    • possess a critical understanding of value and values across service management and service design and how they interrelate • be able to identify, generate, and apply appropriate research methods in order to resolve live problems across diverse service settings, with a focus on the co-creation of knowledge • be able to critically evaluate, synthesise, and integrate information from across the service management and service design disciplines • communicate effectively and sensitively within complex and dynamic environments to support the development of co-creative cultures • develop the personal and intellectual aptitudes to become a facilitative leader at the interface of service management and service design • confidently identify, appraise, and develop technical tools and approaches, and apply them across digital and analogue environments

    MSc Service Management and Design

  • Masters Degree (Postgraduate)

  • 2 years Part-time

  • If you’d like to know more, please answer a few questions and The University of Edinburgh will get in touch with you with more information.

    University of Edinburgh

    The University of Edinburgh

    Founded in 1583, the University of Edinburgh is one of the world's top universities and is globally recognised for research, innovation and high-quality teaching.