Behavioural Science for Organisational Performance
Learn practical behavioural science skills to create more inclusive environments and strengthen data‑driven decision‑making.
Duration
Approx 9 weeks3 hrs per week
Apply behavioural science for inclusive, data-smart leadership
Want to understand what really drives behaviour at work? This ExpertTrack gives you practical behavioural science skills to lead more inclusively, use data responsibly, and make better decisions in real workplace situations. Over the programme, you’ll explore how identity and inclusion shape behaviour, learn to work with behavioural data ethically, and design interventions that improve performance and drive change at scale. ##Understand identity, inclusion, and behaviour at work
Examine how personal and social identities influence behaviour, belonging, and decision-making in organisations. You’ll explore inclusion through a behavioural lens, discovering how stereotypes, bias, and group dynamics affect leadership, culture, and performance.
Using practical frameworks and case studies, you’ll identify opportunities to design more inclusive environments that support fairer, more effective decisions. These insights help you create workplaces where everyone can contribute fully.
Use behavioural data to inform better decisions
Learn to work confidently with behavioural data as a leader or decision-maker with no technical expertise required. You’ll discover what counts as behavioural data, how to collect and interpret it ethically, and how to connect insights to real challenges in your team or organisation.
You’ll practise asking the right questions of your data, spotting patterns in behaviour, and translating findings into evidence-based recommendations. This practical approach means you can make data-informed decisions without needing to be a technical specialist.
Apply behavioural insights to improve performance
Bring everything together to design and assess behavioural interventions at work. You’ll explore how to apply insights to common business challenges, from engagement and process adoption to customer experience and organisational change. Through practical examples, you’ll learn to define problems behaviourally, select suitable tools, and evaluate impact.
You’ll communicate results clearly to stakeholders and refine your approach over time, building skills that improve both individual and organisational outcomes.
Key skills you will learn
- Applying behavioural science to workplace decision-making
- Designing inclusive workplace strategies
- Using behavioural data ethically and effectively
- Designing and evaluating behavioural interventions
Learning outcomes
By the end of the ExpertTrack, you’ll be able to...
- Identify and explain core behavioural science principles such as cognitive bias, choice architecture, and social norms, and explain how these influence decision-making and behaviour in the workplace.
- Develop skills to diagnose behavioural challenges in organisations and identify barriers to effective performance, collaboration, and innovation within teams or systems.
- Apply behavioural science frameworks (e.g. EAST, COM-B) to craft practical, evidence-based interventions that can improve outcomes in areas such as employee engagement, productivity, and communication.
- Evaluate the impact of behavioural interventions to assess the effectiveness of behavioural solutions using appropriate metrics and reflect on the ethical implications of nudging and behavioural design in organisational settings.
Experience required
This course is ideal for leaders, managers, and decision-makers who want to apply behavioural science at work.
Getting started
It’s suitable for professionals across all sectors interested in inclusive leadership, data-informed decisions, and improving performance.
ExpertTrack course overview
Course 1
Behavioural Data Science for Decision-Makers
Discover how behavioural data can reveal insights to support smarter, ethical business decisions.
1 test
3 weeks
3 hours per week
Course 2
Behavioural Science at Work
Learn how to use behavioural science to improve performance, shape workplace behaviour, and drive innovation at all levels.
1 test
3 weeks
3 hours per week
Course 3
Identity & Inclusion: Behavioural Insights for Leaders
Explore the psychology of team identity and learn to lead organisations with confidence.
1 test
3 weeks
3 hours per week
Prove you're job ready
Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.
- Learn the latest in your chosen industry or subject.
- Complete each course and pass assessments.
- Receive certificates validated by the educating organisation.
- Impress employers with learning outcomes you can add to your CV.
- Make your career dreams a reality.
Download a PDF
How ExpertTracks work
Join an ExpertTrack to master new skills in your chosen specialist area. Work through a series of topic-focused courses at your own pace, and pass the final assessment to earn a digital certificate award which proves your expertise.
Decide if the ExpertTrack is right for you with free access to the full suite of courses and assessments for a week.
Pay a monthly subscription fee of $39 for as long as it takes you to complete the ExpertTrack. You can learn at your own pace and cancel at any time.
Receive a certificate for every completed course and pass the final assessment to earn a digital certificate.
Use your specialist training to progress further in your career or build expertise in areas you’re passionate about.
World-class learning with Durham University
Durham University is a collegiate university with long traditions and modern values, proud to be an international scholarly community which reflects the ambitions of cultures from around the world.
Meet your instructor
Dr Marcinko is a Consultant and Associate Professor of Behavioural Science at Durham University, with expertise in diversity & inclusion, organisational authenticity, team performance, and leadership.
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
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Start learning today - free 2-day trial
After your free trial you can:
- Pay $39 per month to keep learning online
- Have complete control over your subscription; you can cancel any time
- Work at your own pace and set your own deadlines at every stage
- Only pay while you’re learning; the subscription will cancel automatically when you finish
- Complete online assessments to test your knowledge and prove your skills
- Earn digital course certificates and a final award that you can share online, with potential employers, and your professional network
- Keep access to the content of courses you complete even after your subscription ends
FAQ
ExpertTracks are a series of online courses designed to help you master new skills in specialist areas. You pay a monthly subscription fee which includes access to all courses within the ExpertTrack, as well as assessments and the final digital certificate.
Each ExpertTrack comes with a 2-day free trial period. You may cancel your subscription at any time and your subscription will automatically cancel when you finish the courses and assessments in your chosen ExpertTrack.
Yes. All of our ExpertTracks come with a 2-day free trial. You may claim one free trial period per ExpertTrack.
You have two days before you will be charged your first monthly subscription fee. When you join an ExpertTrack you automatically receive a 2-day free trial period. You can cancel at any time during the trial period and no payment will be taken from your account.
Please see our full refund policy here.
No, all of our ExpertTracks consist of fully online courses. This means you can take an ExpertTrack from anywhere in the world.
No. ExpertTracks are designed for you to master new skills in a specialist area. You will earn a digital certificate that proves your learning, but it does not carry accreditation.
If you’re looking for certified or accredited courses, many of our microcredentials offer university credit or professional certification.
Have more questions about ExpertTracks? Read the ExpertTracks FAQs, or contact us.