Online Microcredential in Business & Management

Managing People and Culture

Develop your people management skills and learn to create an effective workplace culture to keep your team and customers happy.

Created by

Swiss Education GroupSwiss Education Group

Learn more

Co-created by

Swiss Hotel Management SchoolSwiss Hotel Management School

Learn more

Endorsed by

The Dorchester CollectionThe Dorchester Collection

Learn more

Build values-driven business strategies to increase employee engagement

Explore how to improve employee engagement in the hospitality and other industries with this professional certificate from The Swiss Education Group. This course will provide you with leadership training specifically geared towards effectively managing and engaging a diverse team.

You’ll start by looking at business strategy and people strategy through case studies, exercises, and industry expert interviews before exploring how to apply concepts to the hospitality industry that maximise employee engagement.

Redesign your workplace culture and focus on successful engagement strategies

This professional certificate will assess the managerial perspective and how you can cultivate a thriving workplace culture.

By focusing on core values and principles, you’ll learn to plant the roots of true engagement and assess which tools you can use to attract, select, develop, and retain top performing employees. ##Understand the connection between employee engagement and positive customer experience

An employee’s engagement at work has a direct effect on the experience every customer has with the organisation, so it’s important to know how you, as a leader, can impact both successfully. You’ll dive into practical cases that demonstrate how values can affect the way employees and guests act, think, and feel.

By the end of this professional certificate, you’ll feel confident in immediately applying what you have learnt to your work.

Learn from the experts in hospitality management education

The skills you’ll develop are highly transferable across any industry. The course is aimed at management in any sector, from Hospitality and Retail to Services and Finances, and has been designed by Swiss Education Group to improve your people and team management skills. With nearly 40 years of experience in hospitality management education, Swiss Education Group is uniquely positioned to equip tomorrow’s leaders with the skills they need to succeed.

Alongside dominating the top 10 positions in Hospitality and Leisure Management, Swiss Education Group has received the QS University Hospitality & Leisure Management Rankings 2021, displaying the recognition of their educational programs’ quality and value by academic and industry partners worldwide.

How is this management course assessed?

Throughout the course, you’ll be given discussion prompts, reflection tasks, and short portfolio tasks that you’ll receive feedback on. These are designed to prepare you for the final assessment which is then graded by the tutor and contributes towards the professional certificate. The final assessment is a larger task that requires you to use all of your new skills from the course to complete the written assignment.

Will I receive a certificate in Managing People and Culture?

Once you’ve passed the final assessment, you’ll be awarded a Swiss Executive Certificate. Grading will be submitted within two weeks following the due date of your final assessment.

What skills will you learn?

  • People management
  • Leadership skills
  • Employee engagement
  • Workplace culture
  • People strategy
  • Business strategy

What you will achieve

By the end of the microcredential, you’ll be able to...

  • Build on the module Organisational Alignment, the concept of a values-driven workplace culture is developed further in terms of ‘how-to’.
  • Investigate business strategy and people strategy through the use of self-study exercises (e.g., case studies, readings, reflection exercises, and listening to industry expert interviews).
  • Evaluate how to put human resources practices in place in order to ‘fit’ with business strategy and ‘fit’ with a values-driven workplace culture, focusing on attracting, selecting, developing and retention ideas
  • Underpin all concepts covered in the course with current theoretical discussion to explore application within the hospitality industry in order to impact success of the organisation
  • Question critical concepts of people management beginning with organisational culture and values
  • Understand through practical cases how values can impact the way people (including guests and employees) act, think and feel
  • Develop an organisational culture of engagement and loyalty
  • Understand the link between the experience the employee has within their working life and the experience the customer has with the organisation to impact both parties' success

Are you eligible for this microcredential?

To study this Professional Certificate you will ideally have:

  • A Bachelor’s degree or an equivalent level qualification,
  • At least three years’ managerial experience

Is this microcredential right for you?

This course will develop and improve your management skills, more specifically related to culture strategy and employee engagement.

It has been designed for middle, senior, and executive management in any industry as you’ll develop highly transferable skills to help you in any sector.


What happens before, during, and after your microcredential

  • Course 1

    From 23 Aug 2021

    Organisational Alignment: Mapping Guest Experience to Employee Experience

    Learn how to map the guest experience to the employee experience to boost customer loyalty and employee retention.

    4 weeks

    5 hours per week

  • Course 2

    From 20 Sep 2021

    Developing A Value-Driven Workplace Culture

    Explore how to develop strategies to maximise employee engagement by creating a framework of core values and principles.

    5 weeks

    5 hours per week

  • Course 3

    From 25 Oct 2021

    Measuring & Maximising Employee Engagement to Drive Profit

    Develop leadership skills to manage a generationally diverse workforce. Build strategies to measure & maximise employee engagement

    5 weeks

    5 hours per week

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Learn online with expert instructors

Complete online courses led by experts over 12-16 weeks with a dedicated group of professionals.

Complete project-based assessments

Test your understanding with online tutor-marked assessments and exercises.

Earn a professional credential

Finish your learning and pass your assessments to gain an accredited credential.

Advance further in your career

Use your microcredential as evidence of your specialised skills and progress further in your industry.

Career-focused learning by Swiss Education Group

Swiss Education Group is Switzerland’s largest private hospitality educator and has its headquarters in Montreux (Switzerland), with additional offices in the Americas and Asia.

Career-focused learning by Swiss Hotel Management School

With nearly 40 years of experience in hospitality management and culinary arts education, and rooted in the Swiss tradition of hospitality, Swiss Education Group is committed to equipping tomorrow’s professionals with the leadership and entrepreneurial skills highly sought after in the hospitality industry and beyond.

This microcredential is endorsed by The Dorchester Collection

Delivered by experts

Human Resources Specialist and Professor

Executive Coach and People & Culture Strategist

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn

What are our learners saying?

Add a new skill or forge a new path

"I recommend Futurelearn to anyone looking to learn and upskill...If you are in the job market, you might want to add a new skill or forge a new path."

They bring the classroom right to you

"FutureLearn courses are always interesting and informative. They bring the classroom right to you and send you on a journey to explore new ideas and offer interesting topics."

When would you like to start?

We aim to run our microcredentials every few months. Join on the date that suits you or register to hear from an enrolment advisor about future runs and updates.

Speak to an advisor

Not sure if this microcredential is right for you? Fill in your details below and one of our enrolment advisors will be in contact to provide you with the information you need to make a decision.

By clicking submit, I agree to FutureLearn's Terms & Conditions and Privacy Policy, and I agree that my data will be processed in accordance with HubSpot's Privacy Policy.


We can accept payments made by card (Visa, Mastercard and American Express) or PayPal via our online system.

You will have 14 days from the day the course starts to apply for a refund. You can find more information in our cancellation and refund policy.

Microcredentials are designed to fit around your life and timezone.

There may be live events as part of your studies, but these will be recorded and can be watched afterwards if you aren’t online for the live broadcast.

No, microcredentials are designed to be taken anywhere in the world. You won’t need the right to study in the country where the university offering the microcredential is based.

Want to know more? Read the microcredential FAQs, or contact us.