Certificate of Achievement
has completed the following course:
Free online psychological first aid training from Public Health England (PHE) available to frontline staff and volunteers. This training will equip staff to provide support and recognise people at risk of distress. It follows a globally recommended model for supporting people during emergencies, tailored to the specific challenges of coronavirus (COVID-19).
3 weeks, 1 hour per week
Public Health England
Public Health England
- Demonstrate an understanding of what Psychological First Aid is
- Identify for whom it is suited and how to help them
- Identify how to better support yourself and peers in such crises
- Engage with further reading into psychosocial support during emergencies.
What is psychological first aid?
How do emergencies impact mental health?
The psychological first aid stages: Prepare, Look, Listen, Link
Supporting yourself and your colleagues
Anyone can use this approach. The following is what you will need to use PFA:
Be a good listener. An important part of PFA is identifying what help and support each person requires.
Be well informed about the COVID-19 pandemic, so you can give people accurate information. It is important that people can trust you.
Have the ability to encourage active coping by, for instance, helping people make decisions about the next steps they will take.
Encourage and help people to connect with their loved ones, or community and spiritual supports. Be aware of people’s cultural preferences and needs, and adopt a non-judgemental approach.
Know how to look after their own wellbeing and access support through friends, family, supervision or managers.
Issued on 30th June 2020
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This learner has not verified their identity. The certificate and transcript do not imply the award of credit or the conferment of a qualification from Public Health England.
Free online course: