Certificate of Achievement
has completed the following course:
Team Building in Healthcare: How to Manage and Mentor a High Performing Team
This online course helped to understand the differences between a team and a group; appraised methods to build and develop a team; how to apply conflict resolution techniques; explored ways of giving and receiving constructive feedback and evaluated the elements required for high performing teams.
2 weeks, 5 hours per week
Jennifer Barnes-Hill
Associate Head of School
Coventry University
Transcript
Learning outcomes
- Understand the differences between a team and a group
- Appraise methods to build and develop a team including collaboration
- Apply conflict resolution techniques to team working
- Explore ways of giving and receiving constructive feedback from peers
- Evaluate the elements required for high performing teams
- Critically evaluate how to lead and how to manage modern healthcare teams
- Explore using a coaching approach within healthcare teams
Syllabus
- How do we use teams and groups?
- Types of teams
- What makes a high performing team?
- How to build and develop a team
- How to lead and how to manage modern healthcare teams
- Techniques to resolve conflict (Kilman)
- Using a coaching approach with teams
Issued on 2nd July 2021
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.
Free online course: