Certificate of Achievement
has completed the following course:
CRM Fundamentals and Practice: Introduction to Salesforce
Learners on this course used Salesforce CRM software to start to better understand their customers. They learnt how to improve customer experience (CX), and how to use CRM data to power data-driven decision making. They gained the CRM skills required to design and execute a winning CX strategy.
This course is endorsed by Coventry University. It represents proof of learning. This course does not carry any academic credit or contribute towards a qualification.
4 weeks, 4 hours per week
Matt Jenner
Head of Learning
FutureLearn
Transcript
Learning outcomes
- Recognise key capabilities of Salesforce
- Identify administration fundamentals and how to set them up in Salesforce
Syllabus
- Introduction to Salesforce
- Organisational setup
- Admin and user setup
- Security and activity management
Endorsed by
Issued on 5th April 2024
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.