Certificate of Achievement

Matthew Day

has completed the following course:

Human Factors in a Healthcare Environment

UEA (University of East Anglia)

This online course was designed to develop learners understanding around the topics of Human Factors in Healthcare.

3 weeks, 3 hours per week

Tony Jermy

Lecturer in Operating Department Practice

UEA (University of East Anglia)


Learning outcomes

  • Develop an awareness of human error and how this can affect clinical performance
  • Describe the different cognitive categories under the umbrella term of human factors
  • Discuss the importance of effective communication within healthcare
  • Develop an effective and open safety culture within everyday practice


  • Why Human error occurs
  • Cognitive Short Topics of Human Factors
  • Human factor case studies
  • Participant reflection and self evaluation to promote awareness of human factors
  • Strategies to improve communication within the workplace
  • Developing a safety culture

Issued on 28th January 2020

The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.

This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.

Free online course:

Human Factors in a Healthcare Environment

UEA (University of East Anglia)