Certificate of Achievement
has completed the following course:
Learners evaluated the spectrum of Alternative Dispute Resolution, contrasting informal dialogue and structured arbitration with traditional litigation to select resolution pathways. The course also analysed the staged escalation of disputes and the psychological triggers that impede settlement, exploring high-impact negotiation skills, active listening, paraphrasing, and strategic questioning to decode counterpart perspectives and guide negotiations toward efficient resolutions.
3 weeks, 3 hours per week
Professor Peter Edwards
Principal and Vice-Chancellor
University of Aberdeen
Transcript
Learning outcomes
- Identify the primary differences between litigation and Alternative Dispute Resolution
- Discuss key negotiation terms including BATNA, anchoring, and party autonomy
- Describe the stages of the conflict escalation model in business contexts
- Explore common cognitive biases and psychological factors that impact settlements
- Explore various questioning techniques used during information gathering
- Identify the role of non-verbal cues and cultural factors in communication
Syllabus
- Foundational ADR
- Negotiation Strategy
- Conflict Escalation
- Psychological Barriers
- Communication Skills
- Intercultural Dynamics
In association with
Issued on 30th September 2026
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.