Skip to 0 minutes and 8 secondsWelcome to this online course on quality management. Quality, for me, is probably one of the most important issues facing our industry today. The incidents that have raised awareness of these issues, and the issue of quality more widely, are well-known, but what needs to be done to improve quality in our industry is something we're only now beginning to understand. What our research has identified is that there are issues to be addressed around education and standards across the industry. So a course like this, which provides an introduction to the fundamentals of quality management, is absolutely essential at this time. What we do as industry is really important. It affects people's lives and it affects their livelihoods.
Skip to 0 minutes and 52 secondsAnd therefore, we all need to take an interest in the issue and work to improve standards across the industry. Thank you.