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The basics of de-escalation

This video provides an overview of de-escalation. An important part of this is both verbal and non-verbal communication.

As you watch the video, consider:

  • If a person with dementia is triggered into an incident of anger or aggression, what can you do?
  • How can you prevent and reduce conflict?

Share your thoughts with your fellow learners in the Comments.

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This video is from the free online course:

Dementia: Understanding and Managing Challenging Behaviour

University of Birmingham