Skip to 0 minutes and 4 secondsSPEAKER 1: Come on then, CT, let's get you back to your chair then, shall we? Here we go, love. That's it. Excellent.

Skip to 0 minutes and 15 secondsSPEAKER 2: Well done, well done! Some [INAUDIBLE] he was! I can't believe it!

Skip to 0 minutes and 21 secondsSPEAKER 1: Oh my word, it was awful!

Skip to 0 minutes and 23 secondsSPEAKER 2: I know!

Skip to 0 minutes and 24 secondsSPEAKER 1: Did you see that, that dress?

Skip to 0 minutes and 26 secondsSPEAKER 2: It was ridiculous, wasn't it?

Skip to 0 minutes and 28 secondsSPEAKER 1: Would you have gone in front of all those people wearing that?

Skip to 0 minutes and 31 secondsSPEAKER 2: Not in a million years!

Skip to 0 minutes and 31 secondsSPEAKER 1: Would you? Oh my god!

Skip to 0 minutes and 33 secondsSPEAKER 2: All right then, mate. We'll see you later.

Skip to 0 minutes and 36 secondsSPEAKER 1: All right, luvvy. Give us a shout if you need anything, will you.

Skip to 0 minutes and 39 secondsSPEAKER 2: That dress, it was awful!

Intro Video Prompt for Communication and De-escalation Quiz

Watch this video carefully. This video and the following video should be viewed before attempting the quiz.

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This video is from the free online course:

Dementia: Understanding and Managing Challenging Behaviour

University of Birmingham