Online course in Business & Management

Excellence in Spa Operations

Learn how to create an organisation structure for a spa or wellness center and explore spa revenue streams.

Ensure your spa or wellness center is running efficiently and effectively

On this course you will learn about the different types of spa and different competitors in the spa industry. You will also consider a framework for creating an organization structure for spa and wellness centers.

In the second part of the course you will explore different revenue streams for spas and learn practices to maximise sales. This course has been carefully created to be relevant to today’s market conditions and is up to date with different spa operation strategies.

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Skip to 0 minutes and 5 secondsSpa and Wellness centers are growing rapidly Worldwide and to be able to face the competition, the industry leaders must build a systematic approach to the organization of its operations.

Skip to 0 minutes and 21 secondsWhen a guest enters the spa: what are their needs and expectations? And what should be the service and operations in order to exceed what they expect? How do you lead and motivate a team in this environment and build a culture the guests feel when they take part in the spa and wellness experiences?

Skip to 0 minutes and 42 secondsMoreover: how do you actively engage the hotel or resort management to include more wellbeing services in other outlets? Does your strategy allow you to improve the revenues and the financial performance? Whether you are a spa manager, building your startup spa or the manager of a hotel or resort, this course will fit your busy schedule and give you the appropriate answers to improve the operations of your spa. This course is brought to you by the Glion Institute of Higher Education and it will be the foundation for a successful career. My name is Mariana Palmeiro, and I have had the great opportunity to implement successful spa operations in different parts of the World. I look forward to helping you succeed!

What topics will you cover?

  • Establish different types of spa and industry competition

  • Map a framework for organizational structure and staffing needs

  • Learn about revenue streams in the business and the yielding practices used to maximize sales

When would you like to start?

Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts. Find out more

What will you achieve?

By the end of the course, you'll be able to...

  • Differentiate types of spas and wellness centers
  • Map the organization structure of a spa
  • Develop HR practices and development / training needs in a spa
  • Describe the main SOP and standard policies in a wellness center
  • Analyze the main revenue generating areas in a spa and how to manage these effectively
  • Expand the wellness programs to the hotel operations and services

Who is the course for?

This course is for general managers, operations managers and spa managers. You need professional experience in hospitality or of working in a spa and a bachelors degree in a hospitality-related subject.

Who will you learn with?

Mariana Palmeiro

Mariana Palmeiro

Spa and wellness expert heading the Glion Wellness to Business center. She has spent the last 10 years in Asia working on various development projects and spa and hotel operations.

Who developed the course?

Glion Institute of Higher Education is ranked number five in the world’s top institutions for hospitality management, and number one for employer reputation. It has campuses in Switzerland and London.

What's included?

This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.

  • Learn best practices from experts
  • Learn from the experience of other health professionals
  • Fit learning around your schedule with unlimited access
  • Get evidence of learning outcomes and CPD hours
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime
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