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Excellence in Spa Operations

Learn how to create an organisation structure for a spa or wellness center and explore spa revenue streams.

Excellence in Spa Operations

Ensure your spa or wellness center is running efficiently and effectively

On this course you will learn about the different types of spa and different competitors in the spa industry. You will also consider a framework for creating an organization structure for spa and wellness centers.

In the second part of the course you will explore different revenue streams for spas and learn practices to maximise sales. This course has been carefully created to be relevant to today’s market conditions and is up to date with different spa operation strategies.

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Skip to 0 minutes and 5 seconds Spa and Wellness centers are growing rapidly Worldwide and to be able to face the competition, the industry leaders must build a systematic approach to the organization of its operations.

Skip to 0 minutes and 21 seconds When a guest enters the spa: what are their needs and expectations? And what should be the service and operations in order to exceed what they expect? How do you lead and motivate a team in this environment and build a culture the guests feel when they take part in the spa and wellness experiences?

Skip to 0 minutes and 42 seconds Moreover: how do you actively engage the hotel or resort management to include more wellbeing services in other outlets? Does your strategy allow you to improve the revenues and the financial performance? Whether you are a spa manager, building your startup spa or the manager of a hotel or resort, this course will fit your busy schedule and give you the appropriate answers to improve the operations of your spa. This course is brought to you by the Glion Institute of Higher Education and it will be the foundation for a successful career. My name is Mariana Palmeiro, and I have had the great opportunity to implement successful spa operations in different parts of the World. I look forward to helping you succeed!

What topics will you cover?

  • Establish different types of spa and industry competition
  • Map a framework for organizational structure and staffing needs
  • Learn about revenue streams in the business and the yielding practices used to maximize sales

When would you like to start?

  • Date to be announced

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Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Differentiate types of spas and wellness centers
  • Map the organization structure of a spa
  • Develop HR practices and development / training needs in a spa
  • Describe the main SOP and standard policies in a wellness center
  • Analyze the main revenue generating areas in a spa and how to manage these effectively
  • Expand the wellness programs to the hotel operations and services

Who is the course for?

This course is for general managers, operations managers and spa managers. You need professional experience in hospitality or of working in a spa and a bachelors degree in a hospitality-related subject.

Who will you learn with?

Spa and wellness expert. She has spent the last 10 years in Asia and Europe working on various development projects and spa and hotel operations.

Who developed the course?

Glion Institute of Higher Education

Glion Institute of Higher Education is ranked number five in the world’s top institutions for hospitality management, and number one for employer reputation. It has campuses in Switzerland and London.

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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What's included?

This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime

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