Skip to 0 minutes and 5 secondsThis week, we are going to introduce the topic of healthcare improvements and also look at why healthcare improvement change is required, why it's become an issue in recent years. We're going to explore this in three ways. So first of all, we're going to talk about the need for healthcare improvement arising from variations in the quality and standard of our health services. Then we're going to introduce the whole issue of quality improvement. And lastly, we're going to talk about change and the complexity of change, introducing the notion of wicked problems and why they require very particular forms of healthcare improvement intervention. You'll be hearing from a number of academics and practitioners in this week.

Skip to 0 minutes and 53 secondsFor example, Bernard Crump from the Warwick Medical School, from Eivor Oborn from the Warwick Business School, and from John Ovretveit from the Karolinska Institute in Scandinavia.

Introduction to the challenge of change

In this first week of the course you will be introduced to the topic of healthcare improvement and the broader question of why change may be necessary in contemporary health systems.

This week contains three main areas:

  • The need for healthcare improvement;
  • Introducing quality improvement in healthcare; and
  • Understanding change and complexity.

In the first block we will define healthcare improvement as a growing field in the context of this course and look at how it emerged from a growing understanding of variations in the quality and performance of clinical services. We then turn to some of the quality improvement ideas and practices that have been used to address these concerns, showing how these have been applied in the UK National Health Service. In the final block we reflect on the challenges of change more generally and introduce the notion of ‘wicked problems’ to highlight the growing complexity of health systems and possible limitations of standard tools and techniques of healthcare improvement.

In this first week you will hear from a number of practitioners and academics, including Professor John Øvretveit, from the Karolinska Institutet and Professors Bernard Crump, Eivor Oborn and Rick Iedema from the Universities of Warwick and Monash.

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This video is from the free online course:

Leadership for Healthcare Improvement and Innovation

The University of Warwick

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