Online course

Incident and Crisis Management Application

Learn about the socio-technical genesis and consequences of crises via the application of theories, case studies and practice.

Incident and Crisis Management Application

  • Duration 2 weeks
  • Weekly study 8 hours

Explore how organisations manage crises

This course examines the organisational, social and technical aspects of crisis generation and consequences.

You’ll look at key crisis management theories and employ case studies to illustrate how practices have evolved and developed in crisis management settings.

You’ll explore crisis communications, stakeholders and reputational management issues. Consequences of human impact and trauma will also feature as an ongoing concern in crisis anticipation, prevention, preparedness, response and recovery.

What topics will you cover?

  • Crisis management theory
  • Interpretations of crisis management
  • Industry practices and guides
  • Stakeholder theory and communication
  • Reputational management and crisis communication
  • Human aspects
  • Recovery
  • Post-incident review and root cause analysis

What will you achieve?

By the end of the course, you'll be able to...

  • Explain the broader interpretation of crisis management
  • Identify industry practices and guides
  • Explain stakeholder theory and the necessity of effective communication
  • Identify the human aspects of crisis management and how they may be managed
  • Describe the typical recovery issues and actions that an organisation may face

Who is the course for?

This course is aimed at people who want to learn about socio-technical genesis and consequences of crises.

Who will you learn with?

Wayne Harrop

Wayne Harrop

Assistant professor and practitioner specialising in crisis management, risk, business continuity, security and resilience. A recipient of multiple awards having worked across 49 countries.

Who developed the course?

Coventry secured gold in the UK Government’s 2017 Teaching Excellence Framework (TEF) and is University of the Year for Student Experience in The Times & The Sunday Times Good University Guide 2019.