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Incident and Crisis Management Application

Learn about the socio-technical genesis and consequences of crises via the application of theories, case studies and practice.

Incident and Crisis Management Application
  • Duration

    2 weeks
  • Weekly study

    8 hours

Explore how organisations manage crises

This course examines the organisational, social and technical aspects of crisis generation and consequences.

You’ll look at key crisis management theories and employ case studies to illustrate how practices have evolved and developed in crisis management settings.

You’ll explore crisis communications, stakeholders and reputational management issues. Consequences of human impact and trauma will also feature as an ongoing concern in crisis anticipation, prevention, preparedness, response and recovery.

What topics will you cover?

  • Crisis management theory
  • Interpretations of crisis management
  • Industry practices and guides
  • Stakeholder theory and communication
  • Reputational management and crisis communication
  • Human aspects
  • Recovery
  • Post-incident review and root cause analysis

Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explain the broader interpretation of crisis management
  • Identify industry practices and guides
  • Explain stakeholder theory and the necessity of effective communication
  • Identify the human aspects of crisis management and how they may be managed
  • Describe the typical recovery issues and actions that an organisation may face

Who is the course for?

This course is aimed at people who want to learn about socio-technical genesis and consequences of crises.

Please note that the individuals detailed in the ‘Who will you learn with?’ section below, are current staff members and may be subject to change.

Who will you learn with?

I am an ex Local Authority emergency planner, with 8 years experience. I have been teaching for 4 years in Crisis & Disaster Management and have also conducted research in disaster recovery in Italy.

Who developed the course?

Coventry University

Coventry secured 5 QS Stars for Teaching and Online Learning in the QS World University Ranking 2020 and has received No. 1 in the world for Massive Open Online Courses in MoocLab’s World University Ranking 2021.

  • Established

  • Location


Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control

Want to know more about learning on FutureLearn? Using FutureLearn

Join the conversation on social media

You can use the hashtag #incidentandcrisismanagementapplication to talk about this course on social media.