Weekly study8 hours
Incident and Crisis Management Application
Explore how organisations manage crises
This course examines the organisational, social and technical aspects of crisis generation and consequences.
You’ll look at key crisis management theories and employ case studies to illustrate how practices have evolved and developed in crisis management settings.
You’ll explore crisis communications, stakeholders and reputational management issues. Consequences of human impact and trauma will also feature as an ongoing concern in crisis anticipation, prevention, preparedness, response and recovery.
- Crisis management theory
- Interpretations of crisis management
- Industry practices and guides
- Stakeholder theory and communication
- Reputational management and crisis communication
- Human aspects
- Post-incident review and root cause analysis
Learning on this course
You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Explain the broader interpretation of crisis management
- Identify industry practices and guides
- Explain stakeholder theory and the necessity of effective communication
- Identify the human aspects of crisis management and how they may be managed
- Describe the typical recovery issues and actions that an organisation may face
Who is the course for?
This course is aimed at people who want to learn about socio-technical genesis and consequences of crises.
Please note that the individuals detailed in the ‘Who will you learn with?’ section below, are current staff members and may be subject to change.