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Building Customer Relationships and Implementing Digital Marketing Strategies

Explore key concepts regarding customer relationships and the implementation of digital marketing strategies.

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  • Duration

    2 weeks

  • Weekly study

    1 hour
Overview
Requirements

In this course, we will explore customer relationship management (CRM), consider approaches brands can use to build relationships with their customers and identify the major benefits to e-marketers. In terms of marketing strategies, we will look at the types of metrics that can be used to monitor how successful they are. We will also explore sustainable marketing, enabling technologies, evaluation, and improvement of digital channel performance.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

Who is the course for?

Students of the MSc Digital Marketing with Data Analytics degree

Who developed the course?

Coventry University

Coventry secured 5 QS Stars for Teaching and Online Learning in the QS World University Ranking 2020 and has received No. 1 in the world for Massive Open Online Courses in MoocLab’s World University Ranking 2021.

  • Established

    1992

  • Location

    Coventry

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control

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